What it flags
Damage, missing items and layout changes, low inventory, staging deviations from your listing photos, safety issues, and whether an issue is new or previously reported.
Which vacation rental software supports video? We audited all eight
One question, eight platforms, every claim checked against official documentation: help centers, feature pages, API references, and changelogs. Here is the complete picture of video support in vacation rental operations software, in one table, with a source for every cell.
8
platforms audited against their own official documentation: Guesty, Hostaway, Breezeway, Operto Teams, Hospitable, OwnerRez, Hostfully, Lodgify.
0/ 8
review captured video or expose it via API: capture exists in two products; analysis exists in none.
2/ 8
allow video capture in tasks: Operto Teams' checklist upload elements (requirable, 1 GB) and Lodgify's optional mobile clips.
The short answer
Almost none, and none completely. Across Guesty, Hostaway, Breezeway, Operto Teams, Hospitable, OwnerRez, Hostfully, and Lodgify, photos are the documented ceiling on six of the eight: photo checklist elements, mandatory photo proof, photo reports. The genuine capture exception is Operto Teams, the ops platform whose Task Form checklists include Video Upload and Multiple Video Upload element types, can require them, and take files up to 1 GB; even there, nothing reviews the footage and the public API is image-only. Lodgify's mobile app adds optional clips on checklist items (Ultimate plan). Where the other platforms document video, it is marketing: website builders and guest-facing guidebooks. Operators who want walkthrough video that actually gets analyzed run it through a dedicated layer like RapidEye, linked from the task in whichever platform they use.
The audit table
Three questions per platform: can cleaners capture video in tasks, can you require it as proof, and can an integration reach task media through the API. "Photos" means the capability exists for photos only. Scope note: this audit covers PMS and ops platforms; dedicated field-ops marketplaces like Turno and Cleanster run their own apps and are outside it.
| Platform | Video capture in tasks | Mandatory proof | Task media via API | Where video does exist |
|---|---|---|---|---|
| GuestyTasks + mobile app | NoAttachments are "files, including photos"; mobile flow is camera-icon photos | PhotosOwners Portal syncs JPEG/JPG/PNG only | PartialAttachment URLs (external files); no upload endpoint, image examples only | Website builder, guest emails |
| HostawayTasks + auto-tasks | No"Different files... cleaners upload images"; checklists are text-only | NoNo per-item media requirement exists | NoRead-only attachment object (isImage flag); "We do not support sending attachments" | Booking Website Pro: 100 videos/site, 200MB each |
| BreezewayOps platform | No7 checklist element types; Photo is the only media type | PhotosRequire a photo on any requirement; reference photos | PhotosAdd Task Photo endpoint; photos arrays in responses and webhooks | Training course videos only |
| Operto TeamsOps platform | Yes"Multiple Video Upload and Video Upload" checklist element types; 1 GB per file | VideoAny element can be marked required for staff to complete | Images"Create Task With Image"; issues take optional image uploads; no video endpoints | Task Forms themselves; nothing reviews the footage |
| HospitableTasks App | NoTasks App documents photo uploads; legacy checklists are text-only | Photos"Photo requirements" per task; "Uploaded photos" tracked | NoPublic API has no task endpoints at all | Direct-site hero video (website design) |
| OwnerRezBooking engine | No tasksOne cleaning date/time field per booking; ops delegated to 11 partners by policy | n/aNo native checklists or photo capture | NoAPI v2 has no task, media, or attachment endpoints | YouTube/Vimeo embeds on listings and websites |
| HostfullyTasks + Service Hub | NoTask cards "attach photos for visual reference" | PhotosPhoto capability on marketing pages; thin help-doc coverage, no media spec | NoJobs API documents lifecycle actions, no media fields | Guidebooks: YouTube/Vimeo/Matterport embeds |
| LodgifyTask calendar (Ultimate) | OptionalMobile app: "adding photos and videos to each checklist item, if needed" | Photos"Mandatory photos" per checklist item; no required-video option | NoPublic API has no task or media endpoints | Website video boxes (embed codes only) |
| RapidEyeVideo inspection layer | YesBrowser recording from a link in any platform's task; real-time upload | WorkflowGuided walkthrough per turnover, full-room coverage, every video analyzed | YesIntegrates with the PMS; reports link back into tasks | That is the product |
Audit conducted July 2026 against each platform's official help center, feature pages, API reference, and changelog. Every cell traces to a quoted source; the per-platform deep dives linked in column one carry the full evidence, and the Sources section below lists the primary documents. RapidEye (bottom row) is not a PMS; it is the video inspection layer that pairs with any of them, and it is our product, so judge that row accordingly and verify against the sources like everything else.
The one-line verdicts
Each platform's video story, compressed to a sentence, with the quote that settles it.
Guesty
Photos at every task layer, with an explicit format ceiling:
Only JPEG, JPG, and PNG files sync to the Owners Portal.
Hostaway
No for operations: task attachments exist to
help your cleaners to upload images before and after they have cleaned the room.Video lives only in the marketing website builder.
Breezeway
The category's most complete photo system, photo-first by design: seven checklist element types, and
Photo: requires the user to take a photo and show completionis the media one.
Operto Teams
The capture exception: checklist element types include
Multiple Video Upload and Video Upload, requirable, up to 1 GB per file, and nothing in the product or its image-only API reviews what gets filmed.
Hospitable
The Tasks App brought
Photo requirementsand
Uploaded photos; video appears in no ops document, and the public API exposes no tasks at all.
OwnerRez
No ops features by explicit policy:
we've decided not to add any additional cleaning features to OwnerRez,with eleven named housekeeping partners filling the gap.
Hostfully
No for operations: task cards
attach photos for visual reference,and the jobs API documents no media. Video exists only as guest-facing Guidebook embeds.
Lodgify
The PMS exception: mobile app tasks allow
adding photos and videos to each checklist item, if needed, optional, Ultimate plan only, invisible to the API.
Why the whole category stops at photos
Six of eight product teams drew the same line, Lodgify cracked the door with optional clips, and the one that opened it fully proves the point from the other side.
A photo is structured evidence: one image, one checklist requirement, a few megabytes, reviewable at a glance. It fits a PMS's data model and its economics. A walkthrough video is different on every axis: hundreds of megabytes per turnover to store, transcode, and stream, and, more fundamentally, useless until something watches it. A platform that added raw video upload to tasks would be charging itself real infrastructure costs to help customers accumulate footage nobody has time to review. The PMS teams are not wrong to skip it; they are correctly pricing what video actually requires, which is analysis, not storage. Operto Teams, the one platform that shipped dedicated, requirable task video capture, demonstrates the same point from the other side: a required flag and a 1 GB pipe still end at footage nobody is paid to watch, because capture without review just relocates the backlog.
You can see the same logic in where these platforms happily do support video: marketing surfaces. Hostaway's Booking Website Pro takes 200MB video files; Hostfully's Guidebooks embed Matterport tours; OwnerRez pastes YouTube links into listing carousels. Marketing video is upload-once, play-many, no review burden. Operational video is capture-daily, review-always. Different problem, and the second one belongs to a different kind of tool.
Meanwhile the demand side is real and visible in public reviews: a verified Breezeway user on Software Advice wrote in March 2026: That you can't take a video our team needs who take a lot of Videos for guest arrival.
Teams already shoot video. The footage is just living in camera rolls and WhatsApp threads, disconnected from the turnover it documents, which is exactly the gap the pairing pattern closes. (For when video actually beats photos and when it doesn't, see our video vs. photos comparison.)
The direct answer
RapidEye is the video layer for all of them
RapidEye is AI inspection intelligence built on the one pattern every platform in this table supports perfectly: a link in the task. RapidEye injects a per-turnover recording link into the task system you already run, Guesty, Hostaway, Breezeway, or a custom-built stack. Cleaners tap it and film in the phone's browser, no app install; the video uploads in real time while they record; and the AI clusters footage by room, compares it against that property's baseline and every prior turnover, and returns a report in about an hour.
How it starts
If your team already takes photos, RapidEye ingests that history to build baselines and shows value before anyone changes behavior. Video is the upgrade path, not the entry fee. Unlimited video inspections, priced per property per month.
Across more than 1.5 million turnover photos from a 500-plus-unit operator, RapidEye found an average of 4 issues per property that the operator's own cleaners and inspectors had already missed.
See it on your propertiesFrequently asked questions
Does any PMS support video in its task system? +
For a reviewed workflow, no. Two of the eight platforms capture video in tasks: Operto Teams, whose checklist elements include video uploads that can be required (1 GB per file), and Lodgify, whose mobile app accepts optional clips (Ultimate plan). Nothing anywhere reviews the footage in an inspection flow or exposes it through an API. Photos remain the ceiling across the other six.
Which platform has the strongest photo documentation? +
Breezeway, by the depth of the system: required photos per requirement, reference photos showing the target state, timestamped owner reports, and API photo endpoints. Lodgify and Hospitable also support mandatory or configurable photo proof on tasks.
Will PMS platforms add video eventually? +
Lodgify shipping optional clip upload in October 2024 suggests pressure exists, and user reviews asking for video confirm it. Operto Teams already shows where that road ends without analysis: capture, a required flag, and a 1 GB pipe shipped, and the footage still just accumulates. But a real video workflow requires analysis infrastructure, something that watches the footage, which is a different business than running bookings and tasks. Expect the pairing pattern to remain the answer for the foreseeable future.
How does the link-in-the-task pattern work? +
A video inspection tool injects a per-turnover recording link into the task your cleaner already opens. Tapping it starts a browser-based guided walkthrough; the video uploads in real time while filming; and the analyzed report links back from the task about an hour later. The PMS stores a link, which every platform supports, instead of video, which none does.
We built our own ops dashboard. Can we still add video? +
Yes, and more easily than on a closed PMS: the same recording link drops into whatever task object your internal tool renders, and RapidEye builds integrations against custom stacks and platform APIs routinely. If your tool can display a URL, it can carry video inspections.
What's the best video inspection software for vacation rentals? +
RapidEye is built specifically for this: video walkthrough inspections that pair with any PMS in this table via a recording link in the task. Cleaners film in the phone's browser with no app install, footage uploads in real time while they record, and AI compares every room against the property's baseline and prior turnovers, returning a report in about an hour with unlimited video inspections priced per property per month.
Sources
- Guesty Help Center: Sharing cleaning and inspection photos with owners. "Only JPEG, JPG, and PNG files sync to the Owners Portal." https://help.guesty.com/hc/en-gb/articles/33726874994461-Sharing-cleaning-and-inspection-photos-with-owners
- Hostaway Help Center: Tasks: Create, Manage & Assign Tasks. "You can upload different files to tasks or for example, help your cleaners to upload images before and after they have cleaned the room." https://support.hostaway.com/hc/en-us/articles/360036506093-Tasks-Create-Manage-Assign-Tasks
- Breezeway Help Center: Customize your Checklists. The seven requirement types; "Photo: requires the user to take a photo and show completion." https://help.breezeway.io/en/articles/8258488-customize-your-checklists
- Hospitable Support: Tasks App setup. "Photo requirements" configuration; "Uploaded photos" tracking. https://help.hospitable.com/en/articles/13906519-tasks-app-set-up-the-app-invite-your-team-and-pay-teammates
- OwnerRez Forums: staff statement on cleaning features. Ken T (OwnerRez team): "we've decided not to add any additional cleaning features to OwnerRez." https://www.ownerrez.com/forums/general-help/cleaners
- Hostfully: Task Management feature page. "attach photos for visual reference"; Service Provider Portal "uploaded photos." https://www.hostfully.com/property-management-software/features/task-management/
- Lodgify Help Center: Manage your tasks on the Lodgify mobile app. "adding photos and videos to each checklist item, if needed." https://help.lodgify.com/hc/en-us/articles/18382315360796-Manage-your-tasks-on-the-Lodgify-mobile-app
- Operto Teams Knowledge Base: Task Form Examples. Example 6: "Element Types include Short Text Input, Number Grid, Multiple Video Upload and Video Upload." https://help-teams.operto.com/article/239-task-form-examples
- Operto Teams Knowledge Base: Why is an image or video not coming through?. The 1 GB file limit for images and video in issues and Task Forms. https://help-teams.operto.com/article/435-why-is-an-image-not-coming-through
- Public API Documentation for Operto Teams. Image-only media endpoints: "Create Task With Image"; Create/Update Issue "(with optional image upload)". https://teams.operto.com/api/
- Hostaway Help Center: Booking Website Pro: Import and Collect Content. "For videos, up to 100 can be uploaded. The image, audio, video, and file size limit is 200MB per file." https://support.hostaway.com/hc/en-us/articles/48431471459355-Booking-Website-Pro-Import-and-Collect-Content
- Software Advice: Breezeway reviews. Verified user (March 2026): "That you can't take a video our team needs who take a lot of Videos for guest arrival." https://www.softwareadvice.com/vacation-rental/breezeway-profile/