Does Hostfully support video? For operations, no
Practically, for turnovers and cleaner documentation: no. Hostfully's task system is photo-only and its jobs API documents no media. The one place video exists is Guidebooks, guest-facing embeds, which is exactly the article that hijacks this search query. Here is the full map.
No. For operations, Hostfully does not support video: task cards attach photos for visual reference, the Service Provider Portal displays uploaded photos, and neither the jobs API nor the changelog documents any media beyond that. No video capture exists anywhere in Hostfully's turnover workflow. The only video in the product is Guidebooks, its guest-facing side, and only as embeds: a pasted YouTube or Vimeo link, or a Matterport 3D tour, for guests to watch. Operators who want video walkthroughs put a recording link in the task; a tool like RapidEye records in the browser, uploads in real time, and returns an AI-analyzed report.
The map: three places video could live in Hostfully
One product says yes, for guests. The two surfaces operations teams use say photos, and nothing.
attach photos for visual reference,and service providers see
all pending jobs, assignments, deadlines, job updates, uploaded photos, additional notes.Video appears nowhere in the ops documentation.
Task cards support checklists and photo attachments: include a checklist, attach photos for visual reference, and leave additional notes such as priority level or special instructions.
Noticeably less. The "Manage jobs in the Service Hub" article covers accepting, declining, and completing jobs, with no mention of photos or checklists at all; "Managing turnover jobs" documents notes for service providers. The photo capability is real, but thinly documented, and there is no per-item photo requirement or media spec published anywhere. Worth knowing before you design a QC process around it.
If you were hoping the gap gets filled by an integration: partially. Hostfully's Cleanster integration advertises letting cleaners upload shareable before and after photos/videos
, which is the only place the word video touches a Hostfully turnover, and that capability lives in Cleanster's app, not Hostfully's. It confirms the pattern we found across all eight platforms in this audit series: when video shows up near a PMS, it is always a specialist tool carrying it, whether that is Cleanster's app or the ops platform Operto Teams, whose checklists take video uploads directly. Guesty, Hostaway, Breezeway, and Hospitable all draw the same photo-shaped boundary around their task systems.
How to add video walkthroughs to Hostfully tasks
Same pattern, three steps. Hostfully keeps scheduling and assignment; the video layer rides in as a link.
RapidEye adds the video layer to Hostfully
RapidEye is AI inspection intelligence for turnover documentation. On a Hostfully operation it provides everything the tasks system does not: browser-based walkthrough recording from a link in the job, real-time upload while filming, AI that clusters footage by room and compares it against that property's baseline, and a report about an hour later flagging damage, missing items, low inventory, and staging changes. Because each turnover is compared to the last, "is this new or was it already reported?" gets answered by the system instead of by whoever has the longest memory.
RapidEye builds integrations for the platforms its customers run, and photo-based operations can start without any behavior change: RapidEye can analyze the task photos your team already takes while you decide whether video is worth it. Pricing is per property per month with unlimited video inspections.
Frequently asked questions
Can cleaners attach video to a Hostfully task? +
No. Task cards document photo attachment ("attach photos for visual reference"), and the Service Provider Portal displays uploaded photos. Video is not documented in tasks, the Service Hub, the jobs API, or the changelog.
What video does Hostfully support in Guidebooks? +
Embedded video for guests: YouTube or Vimeo links and Matterport 3D tours added to Guidebook pages. It is playback of hosted content, not upload or capture, and it is unrelated to turnover documentation.
Does the Hostfully API expose task photos? +
Not that its documentation shows. The jobs endpoints cover lifecycle actions (create, accept, decline, mark done) with no media fields documented, and the API's Photos endpoints are for property listing photos. Treat task media as app-only.
What about the Cleanster integration's photos and videos? +
Hostfully's Cleanster integration page advertises cleaners uploading before and after photos/videos, but that media lives in Cleanster's marketplace app. It is a real option if you hire cleaners through Cleanster; it is not a Hostfully task capability.
Does any PMS support video in its task system? +
Across our eight-platform audit (Guesty, Hostaway, Breezeway, Operto Teams, Hospitable, OwnerRez, Hostfully, Lodgify), no PMS goes past photos except Lodgify's optional mobile clips; the ops layer's Operto Teams captures checklist video that nothing reviews. Everything inspectable or API-accessible is photos everywhere. Walkthrough video comes from a dedicated inspection layer.
What's the best way to do video inspections in Hostfully? +
Pair Hostfully with dedicated video inspection software. RapidEye provides a per-turnover recording link for the task notes or job instructions; cleaners film in the phone's browser with no app install, footage uploads in real time while they record, and AI compares every room against the property's baseline, returning a report in about an hour.
Sources
- Hostfully: Task Management (feature page). "attach photos for visual reference"; the Service Provider Portal's "uploaded photos." https://www.hostfully.com/property-management-software/features/task-management/
- Hostfully Help: Adding a Video or Matterport Tour to your Hostfully Guidebook. The guest-facing embed feature that dominates this query's search results. https://help.hostfully.com/en/articles/2721382-adding-a-video-to-your-hostfully-guidebook
- Hostfully Help: Manage jobs in the Service Hub. Job lifecycle documentation; contains no photo or checklist coverage. https://help.hostfully.com/en/articles/11056824-manage-jobs-in-the-service-hub
- Hostfully: Cleanster integration. "Allow cleaners to upload shareable before and after photos/videos"; "Customize and create photo checklists." https://www.hostfully.com/integrations/cleanster/
- Hostfully API: Getting Started (v3 reference). Jobs endpoints (create, accept, decline, mark done); no media fields documented on jobs; Photos endpoints are listing photos. https://dev.hostfully.com/reference/getting-started