Does Guesty support video?

Short version: no. Guesty tasks attach files and photos, and its own documentation caps owner-facing task media at JPEG, JPG, and PNG. Here is the full audit of every Guesty surface, and the link-in-the-task pattern operators use to run video walkthroughs on Guesty anyway.

The documentation audit, surface by surface

We checked every place media can live in Guesty's task system: the web dashboard, the mobile app, the Owners Portal, and the Open API. Photos appear at every layer. Video appears at none.

One precision worth stating plainly, because it is the difference between an honest answer and a sloppy one: Guesty never publishes a sentence that says "video is not supported in tasks." The verdict is built from what Guesty does document. Everywhere task media is described, it is photos or generic files; the one place a format list exists, it is three image formats; and where Guesty does support video, it says so. The website builder documents video upload for listing pages, and guest email messaging mentions video. Operations is the layer where video is absent.

This matches how the rest of the category works. In our audits of eight major vacation rental platforms, no PMS supports a video workflow in its task or checklist system; the exceptions sit at the edges: Operto Teams, the ops platform whose checklists take video uploads that nothing reviews, and Lodgify, whose mobile app accepts optional clips on checklist items. According to Breezeway's help center, its checklists offer seven element types with Photo as the only media option, and Hostaway documents task attachments as files "to help your cleaners upload images." Guesty is not behind here; the entire PMS category treats operational video as out of scope.

Why video never made it into the task system

This is not an oversight. Video is a genuinely different storage and review problem, and PMS task systems were built for a different job.

A turnover photo is a few megabytes and a human can scan thirty of them in a minute. A ten-minute walkthrough video is hundreds of megabytes to store, transcode, and stream, and it is thirty minutes of someone's day to watch at scale. A PMS that added raw video upload to tasks would be taking on video infrastructure costs so that its customers could accumulate footage nobody reviews. Storing the video is the easy half; making it worth capturing requires something that watches it. That is why video support in this category comes from dedicated inspection tools rather than the PMS itself.

The practical consequence for a Guesty operation: if your cleaners or inspectors are already shooting video on their phones, that footage is living in camera rolls, WhatsApp threads, and Google Drive folders, disconnected from the task it documents. One operator we spoke with, running roughly 150 properties, put the cost concretely: when an inspector finds a stain, someone has to dig back through old reports and group chats to answer "has this been reported before?" The PMS holds the task history; the video evidence lives everywhere else.

How to add video walkthroughs to Guesty tasks

The pattern that works does not fight Guesty's design. Guesty stays the system of record for tasks; the video layer rides along inside each task as a link.

For technically minded teams, the API supports the same pattern programmatically. Because Guesty models task attachments as external URLs with a mimetype field, an integration can write the video report link onto the task itself. That is the architecture Guesty's API invites: Guesty holds pointers, specialist tools hold media.

// "The place to attach external files needed for the task."
"attachments": [{
  "url":      // "URL location of the attached file."
  "title":    // "Title name of the attached file."
  "mimetype": // "State the kind of file attached"
  "size":     // "The storage size of the attachment"
}]
// Webhook payload examples: "mimetype": "image/jpeg" (Cloudinary-hosted).
// No binary upload endpoint. No video examples anywhere in the tasks docs.

Frequently asked questions

Sources