Does Breezeway support video? Understanding its photo-first design
Breezeway built the most complete photo evidence system in property operations: required photos, reference photos, and timestamped owner reports. Video is not part of that model, and there is a coherent reason why. Here is how the design actually works, and how operators who want video walkthroughs run them alongside Breezeway.
No. Breezeway's checklists offer seven element types, and Photo is the only media type among them; video does not appear in the checklist elements, the help center, the product updates, or the developer API, whose single media endpoint is Add Task Photo. That is a deliberate photo-first design: structured, per-requirement photo evidence rather than open-ended footage. Operators who want video walkthroughs keep Breezeway as the system of record and run the video layer alongside it, with a recording link in the Breezeway task. RapidEye provides that layer, and also analyzes the Breezeway photos you already capture.
The seven checklist elements, and where media lives
According to Breezeway's help center, a checklist requirement can be one of seven types. One of them captures media, and it is deliberately specific about what kind.
Requires the user to take a photo and show completion.The one media element. You can additionally require a photo on any other requirement type.
The seven requirement types from Breezeway's "Customize your Checklists" help article. Video is not among them, and does not appear elsewhere in the help center, the product updates, or the developer API.
Photo-first is a system, not a limitation
It is easy to read "no video" as a gap. Look at what Breezeway built instead and a coherent design shows up: every photo is structured evidence, attached to a specific requirement, at a specific property, at a specific time.
you have the option to require the user to take a photo at each of the requirements in addition to answering the question.The marketing page is blunter:
Require staff to upload photos to verify task completion and maintain quality standards.
Show staff exactly how things should look using representative photos for consistency,with reference photos viewable right in the mobile app.
Showcase all the work completed with timestamped photos and field notes for each task,shared as links or PDF reports with homeowners.
POST https://api.breezeway.io/public/inventory/v1/{task_id}/photos file: (binary, required) include_in_task_report: // "Determines if photo will be shown in shareable task report" // Requirement responses return: "photos": [...], "photo_required": true|false // Task webhooks carry: "photos": ["..."] // There is no video endpoint or field anywhere in the API.
Why would a platform this thorough about visual evidence stop at photos? Because video is a different engineering and review problem. A photo per requirement is structured: it maps one image to one named expectation, which is exactly what a supervisor, an owner report, or an API consumer can use. A ten-minute walkthrough is hundreds of megabytes of unstructured footage that something, or someone, has to watch. Storing it is a hosting cost; making it useful requires analysis the PMS category has not built. Breezeway drew the line where structured evidence ends, and given what its photo system does, that is a defensible place to draw it.
How to add video inspections alongside Breezeway
The answer is not to fight the photo-first design. It is to keep Breezeway as the operational system of record and attach the video layer to it, the same way operators already attach specialist tools for pricing or guest messaging.
Tasks, checklists, photos
- Scheduling, assignment, and templates run exactly as today.
- Cleaners complete requirements and required photos in the Breezeway app.
- Owner reports keep their timestamped photos and field notes.
Walkthroughs, comparison, detection
- A recording link sits in the Breezeway task; the cleaner taps it and films in the browser. No new app.
- Video uploads in real time while recording; no waiting at the property.
- AI compares each room against that property's baseline and prior turnovers, and the report links back from the task.
RapidEye is the video layer built to pair with Breezeway
RapidEye is AI inspection intelligence that already works with Breezeway operations two ways. First, it analyzes the turnover photos your team captures in Breezeway today, comparing them against each property's baseline to flag damage, missing items, and staging changes; our Chrome extension for Breezeway does this in one click, free to try. Second, it adds the video capability this page is about: a recording link in the Breezeway task, browser-based walkthrough recording with real-time upload, and an AI-analyzed report about an hour later, with unlimited video inspections priced per property per month.
The upgrade path most of our customers follow starts with photos, because there is zero behavior change, and moves to video once they see what full-room coverage catches that chosen angles cannot. Either way, Breezeway stays the system your team lives in.
Frequently asked questions
Can cleaners record video in the Breezeway mobile app? +
No. The mobile app's checklist elements capture photos; the Photo element "requires the user to take a photo and show completion," and no video capture exists in the documented workflow. Teams that shoot walkthrough video do it through a paired tool linked from the task.
Is video on Breezeway's roadmap? +
Breezeway has published no statement either way, and nothing in its recent product updates mentions video. This page reports what is documented today: photos are the media model across checklists, reports, and the API.
Does Breezeway's safety program include video? +
Breezeway's safety course materials include instructional videos for training, but that is educational content for staff, not video capture in tasks or inspections.
Can RapidEye work with the photos already in my Breezeway account? +
Yes. RapidEye ingests your historical Breezeway photos to build a per-room baseline for each property, then analyzes new turnover photos as they arrive. Video is an upgrade on top, not a requirement to start.
Do other PMS platforms support video in tasks? +
No major PMS does. Guesty syncs only JPEG, JPG, and PNG to its Owners Portal, Hostaway documents task attachments as files and images, and Hospitable's Tasks App tracks uploaded photos. On the ops layer, Operto Teams' checklists do take video uploads, though nothing reviews them. The full comparison is in our eight-platform audit.
What's the best way to do video inspections alongside Breezeway? +
Keep Breezeway as your system of record and pair it with video inspection software. RapidEye drops a recording link into the Breezeway task, cleaners film in the phone's browser with no app install, footage uploads in real time, and AI compares every room against the property's baseline, returning a report in about an hour. RapidEye also analyzes the Breezeway photos your team already takes, so you can start with zero behavior change.
Sources
- Breezeway Help Center: Customize your Checklists. The seven requirement types; "Photo: requires the user to take a photo and show completion"; the require-a-photo option; reference photos. https://help.breezeway.io/en/articles/8258488-customize-your-checklists
- Breezeway: Checklists (mobile app feature page). "Require staff to upload photos to verify task completion and maintain quality standards"; reference photos in the mobile app. https://www.breezeway.io/checklists-mobile-app
- Breezeway: Owner Reporting. "Showcase all the work completed with timestamped photos and field notes for each task"; shareable links and PDF reports. https://www.breezeway.io/insights-reporting
- Breezeway Developer API: Add Task Photo. POST /public/inventory/v1/{task_id}/photos with binary file and include_in_task_report ("Determines if photo will be shown in shareable task report"). https://developer.breezeway.io/reference/add-task-photo
- Breezeway Developer API: Retrieve task requirements. Requirement responses include a photos array and photo_required flag; no video fields. https://developer.breezeway.io/reference/retrieve-task-requirements
- Software Advice: Breezeway Software Reviews. Verified user review (Chas D., March 2026): "That you can't take a video our team needs who take a lot of Videos for guest arrival." https://www.softwareadvice.com/vacation-rental/breezeway-profile/