Does Hospitable support video in tasks or checklists?
Hospitable's Tasks App gave cleaners photo uploads and hosts photo requirements. Video never appears, at any layer, in any document. We checked all of them, from the Tasks App down to the public API. Here is what each layer actually supports, and how operators run video walkthroughs on Hospitable anyway.
No. Hospitable's operations features have no video capability at any layer. The Tasks App documents photo requirements and uploaded photos; the legacy Task Rules checklists are text-only; guest messaging caps pictures at 2MB with no video; and the public API has no task endpoints at all, so task media cannot even be reached programmatically. The only video feature Hospitable has shipped is a hero-video option for Direct booking websites, which is marketing, not operations. Operators who want video walkthroughs put a recording link in the task instructions; a tool like RapidEye records, hosts, analyzes, and reports from there.
Every ops layer, checked
Hospitable's operations stack has four layers where media could plausibly live. Photos appear in two of them. Video appears in none.
Auto-assignment rules, Task timing, Task instructions, Checklists, Photo requirementsand track
Uploaded photosand
Checklist completion.Teammates
accept, reject, complete, or cancel tasks, send messages, upload photos.The article contains zero mentions of video.
Teammates are not able to reply to tasks after completing them or sending images of the completed tasks.No media on checklist items at all in this flow.
Cleanster supports photo uploads and problem reports, and status events are logged during jobs, which helps evidence collection.No video mention anywhere in the FAQ.
Reservations, Properties, Messages, and Reviews.There are no task, checklist, or attachment endpoints, so task media is out of reach for integrations entirely.
The one video feature Hospitable ships is not for operations. Direct booking sites can use a background hero video, a website design option. If you searched "does Hospitable support video" and landed on that changelog post, that is the feature it refers to. Even guest messaging stays photo-only: "Pictures cannot be larger than 2 MB in size."
This puts Hospitable exactly in line with the rest of the category. We ran the same documentation audit across eight vacation rental platforms, and none of the major PMSs supports a video workflow in its task system (Lodgify's optional mobile clips are the lone PMS crack, and the ops layer's Operto Teams captures checklist video that nothing reviews). Guesty syncs only JPEG, JPG, and PNG to its Owners Portal; Hostaway documents task attachments as files and images; Breezeway's checklist elements offer Photo as the sole media type. Hospitable's photo-shaped Tasks App is the category's standard ceiling, reached recently and by popular demand: the "Cleaner App: Tasks checklist" request on Hospitable's public feedback board sits at 300 upvotes with status Completed.
Why the API layer matters more than it looks
For most platforms in this series, the workaround conversation starts with the API. Hospitable is the special case: there is no task API to work around.
Because Hospitable's public API exposes no tasks, an integration cannot read your task list, cannot see uploaded photos, and cannot write anything onto a task. Every photo a cleaner uploads to the Tasks App stays inside Hospitable's walls. If your quality-control plan involves analyzing turnover documentation with anything outside Hospitable, the data cannot come from the Tasks App; it has to be captured by a tool that owns its own media from the start. That constraint, more than the missing video button, is the real architectural fact this audit surfaced.
How to add video walkthroughs to Hospitable tasks
The practical pattern is the same one used across every platform in this series, and on Hospitable it is arguably more natural, not less: the video layer lives outside the PMS, linked from the task.
RapidEye gives Hospitable operations the video layer
RapidEye is AI inspection intelligence built for exactly the gap this page describes. Cleaners record full walkthrough videos through a browser link, footage uploads in real time as they film, and RapidEye's AI clusters the video by room, compares it against that property's baseline, and flags damage, missing items, low inventory, and staging changes. Because every room is compared against prior turnovers, the question that burns ops time everywhere, "is this new, or was it already reported?", is answered by comparison, not by memory.
RapidEye builds integrations for the platforms our customers run on, including custom-built and lighter-ops stacks like Hospitable's. Reports arrive about an hour after the walkthrough, and pricing is per property per month with unlimited video inspections.
Frequently asked questions
Can cleaners upload video in the Hospitable Tasks App? +
No. The Tasks App documentation describes photo uploads and photo requirements; the word video does not appear in it. The app is a web app cleaners open from an invite link, and photos are the documented media type.
Do Hospitable's legacy Task Rules checklists support photos? +
No. Legacy checklists are typed text items delivered through notifications. Hospitable notes teammates cannot reply to those tasks or send images of completed work in that flow; photo upload arrived with the newer Tasks App.
Can an integration pull my Hospitable task photos? +
No. The public API covers calendars, reservations, properties, messaging, and reviews, with no task or attachment endpoints. Task photos are not reachable programmatically, which is why external documentation tools capture their own media rather than reading Hospitable's.
What is the Hospitable video feature I saw in a changelog? +
A hero background video for Direct booking websites, a marketing design feature. It has nothing to do with tasks, cleaners, or turnover documentation.
Does any PMS support video in tasks? +
Among the eight platforms we audited (Guesty, Hostaway, Breezeway, Operto Teams, Hospitable, OwnerRez, Hostfully, Lodgify), the real capture exception is Operto Teams, whose checklists take video uploads that can even be required, though nothing reviews them; Lodgify's mobile app accepts optional clips on its top plan. Nothing anywhere is reviewed in inspection or API-accessible. Everywhere else the ceiling is photos.
What's the best way to do video inspections in Hospitable? +
Pair Hospitable with dedicated video inspection software. RapidEye provides a per-turnover recording link that lives in the task instructions; cleaners film in the phone's browser with no app install, footage uploads in real time while they record, and AI compares every room against the property's baseline, returning a report in about an hour.
Sources
- Hospitable Support: Tasks App: Set Up the App, Invite Your Team, and Pay Teammates. Configuration list including "Photo requirements"; tracking list including "Uploaded photos"; teammates "upload photos." https://help.hospitable.com/en/articles/13906519-tasks-app-set-up-the-app-invite-your-team-and-pay-teammates
- Hospitable Support: Task Rules: Creating A Checklist. The legacy text-only checklist flow; "Teammates are not able to reply to tasks after completing them or sending images of the completed tasks." https://help.hospitable.com/en/articles/5441743-task-rules-creating-a-checklist
- Hospitable Support: Marketplace Cleaning FAQ. "Cleanster supports photo uploads and problem reports, and status events are logged during jobs, which helps evidence collection." https://help.hospitable.com/en/articles/12137029-marketplace-cleaning-faq
- Hospitable Support: Sending Pictures, Attachments, Documents, or Links to Guests. "Pictures cannot be larger than 2 MB in size." https://help.hospitable.com/en/articles/4640239-sending-pictures-attachments-documents-or-links-to-guests
- Hospitable Support: Webhooks for Reservations, Properties, Messages, and Reviews. The official webhook surface; no task events. https://help.hospitable.com/en/articles/10008203-webhooks-for-reservations-properties-messages-and-reviews
- Hospitable: Vacation Rental Task Management. Teammates "can give you live updates while working on tasks and even share pictures of the completed job." https://hospitable.com/features/hospitable-tasks
- Hospitable Feedback Board: Cleaner App: Tasks checklist. The checklist feature request: 300 upvotes, status Completed. https://feedback.hospitable.com/p/operations-tasks-checklist