Does Cloudbeds support video? No, and not photos either
Most platforms in this audit series stop at photos. Cloudbeds housekeeping stops before that: it is a clean, fast room-status board with no media layer at all. Here is the evidence from Cloudbeds' own documentation, and how Cloudbeds hotels actually document room condition.
No. Cloudbeds' housekeeping module manages room condition, front desk status, housekeeper assignment, and bulk status updates, and that is the whole feature. Its canonical help article, "Housekeeping - Everything you need to know," contains zero mentions of photos, images, video, attachments, or media of any kind. This is not an oversight; Cloudbeds is a booking-and-distribution engine that leaves operational documentation to paired tools, and its own integration marketplace points to Breezeway for photo checklists and remote inspections. For video walkthrough inspections with AI analysis, the pairing is RapidEye, via a recording link in whatever task flow the team runs.
The audit result: five zeros
We pulled the full text of Cloudbeds' canonical housekeeping help article (last updated June 24, 2026) and counted the media vocabulary. There is none.
What Cloudbeds housekeeping does do
To be fair to the module: what it covers, it covers cleanly. It is a status engine.
The consequence is that a Cloudbeds hotel's evidence layer, what the room actually looked like after the clean, lives entirely outside the PMS. Cloudbeds knows this: its integration marketplace connects to Breezeway, whose checklists carry representative photos for cleaners and photo uploads for remote inspections. That two-layer pattern, PMS holds the schedule and status, a specialist layer holds the evidence, is exactly what we found across eight vacation rental platforms and the rest of this hotel audit. Cloudbeds is simply the purest example: the PMS layer holds no media at all.
And note what the specialist layer's ceiling is: photos. Even the dedicated hotel ops platforms in this series, HotSOS with its 6-photo/10MB service-order cap, Quore's photo carousel, Optii's defect photos, stop short of video walkthroughs. So a Cloudbeds hotel deciding how to document room condition is really making two choices: which task layer captures evidence, and whether that evidence is chosen-angle photos or full-room video that something actually reviews.
RapidEye adds the evidence layer to Cloudbeds hotels
RapidEye is AI inspection intelligence: video walkthrough inspections that pair with a Cloudbeds operation without changing how the team works. A recording link goes into whatever your housekeepers already follow, a task app, a checklist, even a printed sheet's QR code; they film the room in the phone's browser with no app install, and footage uploads in real time while they record. RapidEye's AI clusters the video by room, compares it against that room's baseline, and returns a report in about an hour flagging damage, missing items, staging deviations, and maintenance issues, compared against prior states so "is this new?" is answered by the system.
Your Cloudbeds board keeps doing what it does well, tracking room status; RapidEye makes the "inspected" status mean something on every room, not the sample a supervisor has time to walk. Pricing is per room per month with unlimited video inspections.
Frequently asked questions
Can housekeepers attach photos in Cloudbeds? +
No. The housekeeping module is a room-status system: condition, assignment, and bulk updates. Its documentation contains no photo, image, or attachment capability. Photo evidence comes from a paired ops tool.
How do Cloudbeds hotels run photo checklists? +
Through integrations. Cloudbeds' marketplace connects to Breezeway, which provides checklists with representative photos and photo uploads for remote inspections. The PMS keeps status; the ops layer keeps evidence.
Does the Cloudbeds API expose housekeeping media? +
The housekeeping endpoints manage room condition and status, mirroring the app. There is no media to expose because the module stores none; integrations read and write status, not photos or video.
Does any hotel platform support video inspections natively? +
Across the nine hotel platforms we audited, none has a video inspection workflow. The single partial exception is Flexkeeping (now owned by Mews), whose inspection reporting accepts photo and video clips for flagged issues. Systematic walkthrough video comes from a dedicated inspection layer.
What's the best way to do video inspections in a Cloudbeds hotel? +
Pair Cloudbeds with dedicated video inspection software. RapidEye provides a per-room recording link in the task flow your housekeepers already follow; they film in the browser, footage uploads while they record, and AI compares every room against its baseline, returning a report in about an hour.
Sources
- Cloudbeds Help: Housekeeping - Everything you need to know. The canonical housekeeping article (updated June 24, 2026); full text contains zero occurrences of photo, image, video, attach, or media. https://myfrontdesk.cloudbeds.com/hc/en-us/articles/25695101078427-Housekeeping-Everything-you-need-to-know
- Cloudbeds: Operations & Finance Solutions (Housekeeping). The feature's scope: room condition, front desk status, assignment, and bulk status updates with real-time mobile visibility. https://www.cloudbeds.com/features/housekeeping/
- Breezeway: Connect Cloudbeds with Breezeway. The sanctioned photo-evidence pairing: checklists with representative photos and photo uploads for remote inspections. https://www.breezeway.io/integrations/cloudbeds
- Cloudbeds Developers: Housekeeping / Staff management. The API surface for housekeeping: room condition and status management. https://developers.cloudbeds.com/docs/housekeeping-staff-management