Does HotSOS support video? No, and the docs give you the exact ceiling
Most platforms leave you inferring their media limits. Amadeus publishes HotSOS's outright: six photos or ten megabytes per service order. That one line answers the video question with unusual precision, so this page is short, and the interesting part is what the number means.
HotSOS lets you attach up to 6 photos (or 10 MB) to a single service order.Attachments
can be deleted by the person who added them or a Unit Personnel Manager.
No. HotSOS, the Amadeus service-optimization platform that runs work orders for much of full-service hospitality, caps service-order attachments at 6 photos or 10 MB total. The limit is photo-denominated and sized for documenting a reported issue from a few angles; 10 MB holds seconds of phone video, not a room walkthrough. Nothing else in the HotSOS documentation mentions video capture. Properties that want video-documented room condition keep HotSOS as the dispatch system of record and pair a video inspection layer alongside it; the inspection layer finds the issues, HotSOS dispatches the fixes.
What 10 MB means in practice
The cap is not arbitrary; it tells you exactly what the feature was designed for.
Read as product design, the ceiling is coherent. A HotSOS service order documents a known, reported issue: the leaking faucet, the scuffed wall, the burned-out fixture. Six photos from a few angles is exactly the right evidence for a dispatcher and the engineer who picks up the order. What the feature was never built for is discovering issues, capturing a room's full condition so that something can notice what the person in the room did not. That is a different data shape (minutes of footage per room, every room, every day) and a different review problem (someone or something has to watch it).
This is the consistent finding across our whole audit series: nine hotel platforms and eight vacation rental platforms, and photos are the workflow ceiling almost everywhere, with Operto Teams' checklist video uploads, Flexkeeping's inspection issue clips, and Lodgify's optional checklist clips the only exceptions, none of them reviewed by anything, because photos map to known issues while video requires analysis infrastructure. HotSOS just states its ceiling more precisely than anyone else.
RapidEye finds the issues; HotSOS dispatches the fixes
RapidEye is AI inspection intelligence, and it pairs with a HotSOS property as the discovery layer. Housekeepers or inspectors film a room walkthrough from a recording link in the workflow they already follow, in the phone's browser with no app install, with footage uploading in real time as they record. RapidEye's AI compares every room against its baseline and prior states and returns a report in about an hour: damage, missing items, staging deviations, maintenance issues, and whether each one is new or previously seen. Each confirmed finding is exactly what your team already knows how to handle, a service order, with the evidence photos the order needs.
The division of labor is clean: RapidEye watches every room so discovery stops depending on the sample a supervisor has time to walk; HotSOS keeps running dispatch, escalation, and closure like it always has. Pricing is per room per month with unlimited video inspections.
Frequently asked questions
Can you attach video to a HotSOS service order? +
No. The documented limit is up to 6 photos or 10 MB per service order. The budget holds seconds of video, and no video capability is documented anywhere in HotSOS.
Who can delete HotSOS attachments? +
Per the Amadeus documentation, attachments can be deleted by the person who added them or a Unit Personnel Manager.
Does HotSOS Housekeeping capture room-condition media? +
HotSOS Housekeeping automates room attendant assignments and status; evidence attaches to service orders under the same 6-photo/10 MB rule. There is no room walkthrough capture in the product.
What's the best way to do video inspections alongside HotSOS? +
Keep HotSOS as dispatch and pair RapidEye as the discovery layer: browser-based room walkthrough recording with real-time upload, AI comparison against each room's baseline, and a report in about an hour whose findings become the service orders your team dispatches in HotSOS.
Sources
- Amadeus Help: HotSOS Service order details. "HotSOS lets you attach up to 6 photos (or 10 MB) to a single service order"; deletion rights. https://help.amadeus-hospitality.com/operations/service-optimization/hotsos/content/service-order-details.html
- Amadeus Hospitality: HotSOS Optimization. The product's scope: cloud-native service optimization and housekeeping automation integrating with PMS solutions. https://www.amadeus-hospitality.com/service-optimization-software/hotsos/