Does Mews support video? No, but the Flexkeeping deal changes the story
Today, media on a Mews task means pasting an image into the description field. There is no attachment system and no video anywhere in the tasks documentation. But Mews bought Flexkeeping, whose inspections accept photos and videos, which makes this the most interesting page in our hotel audit series.
No. Mews tasks support exactly one media behavior, documented in one sentence: you can copy/paste or drag and drop an image directly into the description field. No attachments, no file spec, no video, and an "attach files to tasks" request still sits on Mews' public ideas forum. The asterisk is the September 2025 acquisition of Flexkeeping, the housekeeping platform whose inspection reporting accepts photos, videos, or a voice assistant. That capability lives in Flexkeeping's product, not in Mews tasks, and it is issue-clip reporting rather than a walkthrough workflow. For systematic video inspections, hotels on Mews pair a video inspection layer via a link in the task.
What Mews documents today
The Mews Help Center's "Creating and managing tasks" article is the complete official statement on task media. It is one sentence long.
According to the Mews Help Center: "You can copy/paste or drag and drop an image directly into the description field." That is an embed, not an attachment: there is no file list on the task, no documented format or size limits, and no way to require media on a task. The word video does not appear in the article. Demand for more is visible in public: an "Attach files to tasks" suggestion sits on Mews' Product Ideas Forum under Property Operations, where users note that photo evidence is essential for housekeeping and maintenance handoffs. For a PMS whose housekeeping module otherwise tracks room states cleanly, media is the thin layer.
The timeline that matters: Mews buys Flexkeeping
Mews decided not to build the ops media layer itself. It bought one of the best European examples instead.
For the first time, Mews' customers will have a truly best-in-class housekeeping platform natively connected to their PMS.Flexkeeping brings automated room assignments, cleaning plans, mobile task management, and inspections.
Report cleaning mistakes instantly with photos, videos, or our AI-powered voice assistant.That is the only place in the hotel PMS ecosystem where the word video touches an inspection workflow.
What Flexkeeping's video actually is, and isn't
Before this reads as "Mews supports video now": the capability is real but narrow, and worth stating precisely.
Issue clips during inspections
- A manager inspecting a room can flag a cleaning mistake with a photo, a video clip, or a voice note.
- Task-completion proof is Photo Proof: photo-based, per task.
- Flexkeeping SOPs can include videos, but those are training content staff watch.
A video inspection workflow
- No systematic room walkthroughs: video is attached to a found issue, not capturing the room's full condition.
- Nothing reviews the footage: a clip documents what a human already spotted; it doesn't catch what they missed.
- No comparison over time: this turnover's clip is never checked against the last one, so "is this new?" stays a memory exercise.
This mirrors what we found across eight vacation rental platforms in the STR edition of this audit: where video appears at all, it is training content, optional issue clips, or (in Operto Teams' case) checklist uploads nothing reviews, never a reviewed, compared inspection workflow. The reason is consistent everywhere: storing a clip is cheap, but making footage useful requires something that watches it, and that is analysis infrastructure a PMS has no reason to build.
RapidEye is the video inspection layer for Mews hotels
RapidEye is AI inspection intelligence: the layer that makes room video worth capturing. A recording link goes into the task or checklist your housekeepers already open; they film the room in the phone's browser with no app install, and footage uploads in real time while they record. RapidEye's AI clusters the video by room, compares it against that room's baseline and prior states, and returns a report in about an hour flagging damage, missing items, staging deviations, and maintenance issues, including the call that separates real inspection from sampling: whether an issue is new or was already there.
In hotel terms: your PMS's room status board can mark a room Vacant, Cleaned, and Inspected, but VCI is only as good as the inspection behind it, and no supervisor walks every room every day. RapidEye makes "inspected" mean every room. It builds integrations for the platforms its customers run, and pricing is per room per month with unlimited video inspections.
Frequently asked questions
Can housekeeping staff attach video to Mews tasks? +
No. The documented behavior is pasting or dragging an image into the task description field. There is no attachment system, no file spec, and no video mention in the tasks documentation; file attachments remain an open request on Mews' ideas forum.
Did Mews acquire Flexkeeping? +
Yes, announced September 30, 2025. Mews framed it as giving customers a best-in-class housekeeping platform natively connected to the PMS: automated room assignments, cleaning plans, mobile task management, and inspections.
Does Flexkeeping support video? +
Partially. Its inspection feature lets managers report cleaning mistakes with photos, videos, or an AI voice assistant, and that is the only inspection-workflow video mention we found across nine hotel platforms. Completion proof is photo-based, and SOP videos are training material.
Does the Mews API expose task media? +
Mews' open API is strong on reservations, spaces, and integrations (it is one of the most AI-ready hotel PMSs we've mapped), but its API documentation describes no task media resource and no video handling; the task media story mirrors the app's.
What's the best way to do video inspections in a Mews hotel? +
Pair Mews with dedicated video inspection software. RapidEye drops a recording link into the task or checklist your housekeepers already use; they film in the browser, footage uploads while they record, and AI compares every room against its baseline, returning a report in about an hour.
Sources
- Mews Help Center: Creating and managing tasks. "You can copy/paste or drag and drop an image directly into the description field." https://help.mews.com/s/article/create-and-manage-tasks?language=en_US
- Mews Product Ideas Forum: Attach files to tasks. The open request for a task attachment system. https://feedback.mews.com/forums/918232-property-operations-pms/suggestions/36660451-attach-files-to-tasks
- Mews Press: Mews Acquires Flexkeeping. Announced September 30, 2025: "For the first time, Mews' customers will have a truly best-in-class housekeeping platform natively connected to their PMS." https://www.mews.com/en/press/mews-acquires-flexkeeping
- Flexkeeping: Why Housekeeping Managers Love Flexkeeping. Under "Faster room inspections": "Report cleaning mistakes instantly with photos, videos, or our AI-powered voice assistant." https://flexkeeping.com/solutions/housekeeping-managers/
- Flexkeeping: Digital Hotel SOPs. SOP video is training content: "Create custom digital SOPs for any property with images, video tutorials, and documents." https://flexkeeping.com/products/hotel-standard-operating-procedures