Setting up your account

1Creating your company's account

Setup takes a few minutes and walks you through up to six short screens. A bar at the top shows how far along you are. Your answers are saved as you go, so you can close the tab and pick up on the same screen later.

Who can do this: anyone setting RapidEye up for their company. The person who creates the account becomes its owner.

1.1Create or join

1. Go to app.rapideyeinspections.com/get-started.You see Get started with RapidEye with two buttons at the top: Create a company and Join my team.
2. If a colleague already set RapidEye up for your company, choose Join my team and follow 2.2 instead.
3. Otherwise keep Create a company selected. Enter your First name, Last name, Company name, Email and a Password of at least 6 characters, and tick the box to agree to the Terms of Service and Privacy Policy.
4. Press Continue.The button reads Setting up… while your account is created, then the next screen asks where you manage your homes.

If you see A company named "…" already exists on RapidEye, someone at your company has already started. Switch to Join my team to ask them for access, or use a different company name if it is a different business. If the one who started was you, sign in instead (see 1.7).

1.2Where you manage your homes

The screen asks Where do you manage your homes? RapidEye pulls your homes and cleaning tasks from the software you already use, so inspections start without anyone setting them up.

1. Pick the card with your software's name.Two platforms have a setup screen next: the Breezeway card reads Guided setup and the Trellis card reads Connect with API key. For the others the card reads We set it up for you: our team connects it on our side and emails you once it is connected.
2. If you picked Breezeway, the screen shows how to add RapidEye to your Breezeway team. Someone who can add team members there adds support@RapidEyeInspections.com with the role Supervisor and all departments. A Copy button copies the address, and Prefer pictures? Show screenshots shows each step. Then answer Did you add RapidEye just now? with I added RapidEye or Someone else on my team will.Continue stays greyed out until you answer.
3. If yours is not listed, pick A different PMS and type its name under What do you use to manage properties?Our team takes it from there and emails you.
4. If you do not use one, pick I don't use a PMS.You add homes yourself once you are in. You can connect software later in Settings.
5. Press Continue.

1.3Connecting your ops software

This screen only appears for the two platforms with a guided setup. For the others it is skipped.

If the screen says Connect Breezeway: RapidEye joins your workspace as the team member you added on the previous screen (see 1.2). Then:

1. Type your company name exactly as your ops software shows it under Company settings, in Breezeway workspace name. Capital letters don't matter.
2. Press Connect.You see one of these: Connected to …. Your homes are loading now., or a note that the name is saved and RapidEye will connect as soon as it can. Either way you can carry on.
3. Under What should RapidEye do with your cleaning tasks?, choose what to turn on. Video walkthroughs adds a RapidEye recording link to your cleaning tasks, so your cleaner films the home on their phone. It starts on for Cleaning and Inspection tasks. Photo analysis reviews the photos your cleaners already take, and starts off. Change lets you pick which kinds of task each one covers.The note under them reads Both start once your card is saved. You can change them any time in Settings.
4. Press Continue.Your homes load on the left of the screen while you finish setup: Your homes and photos are usually in within about 10 minutes. Keep going, this runs in the background.

If the screen says Connect Trellis: create an API key in that software under Settings, then Developer, paste it into Trellis API key, and press Connect. You see Connected to workspace …. Property sync starts tonight. If RapidEye could not confirm the key yet, you can still press Continue, and we finish the connection with you by email.

1.4Where reports go

The screen asks Where should reports go? RapidEye sends a report after every inspection, and a short summary each morning.

1. Under Email, your own address is already listed. For each address, tick Each report, Morning summary, or both.
2. Press Add an email to add a colleague's address, then Add.New addresses start with both boxes ticked.
3. To get reports in Slack too, press Add to Slack, approve RapidEye in Slack, and you come straight back.The Slack card shows Connected. You pick the channel later in Settings, on the Slack tab; Slack and email notifications covers it.
4. Press Continue.Untick everything if you would rather not get email. You can change all of this later in Settings.

1.5Inviting your team

The screen reads Invite your team: Teammates see reports and findings. Admins can also change settings.

1. Type a teammate's email and choose Member or Admin. Add another adds a row.Each row shows Invited once the invite is sent.
2. Press Invite 2 and continue (the number matches your rows), or Continue to skip.

Cleaners do not need an account. They record from the link in their task, or from your company's inspection link (see recording links).

1.6Payment method

The last screen is Payment method. Enter your billing address and a card, Google Pay or a US bank account, then press Save payment method. The screen shows Finishing setup…, then you are in the app.

Video walkthroughs and photo analysis start once the card is saved. A bank account can take a few days to confirm. Until it does, the Payment method screen stays open and says We have not been able to confirm your payment method yet. You can come back to it later, or save a card instead.

1.7Finishing setup later

If you close the tab partway, sign in again with the same email. You land on the screen where you stopped. Do not start again with Create a company: with the same company name you see A company named "…" already exists on RapidEye, and with a different one you see This email is already registered. with a link, Sign in to continue setup. Either way, sign in with the email you used.

2Joining your team's account

2.1From an invite email

An owner or admin can invite you by email (adding people to your account shows their side).

1. Open the link in the email.The page reads Join followed by your company's name, and says whether you were invited as a member or an admin.
2. If you are new to RapidEye, enter your name, Create a password of at least 6 characters, tick the terms box, and press Join followed by your company's name.
3. If you already have a RapidEye login with that email, enter its Password and press Sign in and join.The company is added to your login, and you can switch between companies from the sidebar (see 4.4).

The link works once and expires after 7 days. If it has run out, the page says Invite expired; ask whoever invited you to send a new one.

2.2With Join my team

1. On the Get Started page, choose Join my team.The page reads Join your team on RapidEye.
2. Under Search for your company, start typing your company's name and click it in the list.The button changes to Join followed by the company's name.
3. Enter your name, email and a password, tick the terms box, and press the button.Your request goes to your company's owners and admins.

If you see Don't see your company? They may not be on RapidEye yet., nobody at your company has created the account. Ask whoever runs your turnovers, or create it yourself.

2.3Waiting for access

Until someone lets you in, RapidEye shows one of three screens. Each has a Refresh status button to check again.

3Signing in

3.1Email and password, or Google

Go to app.rapideyeinspections.com, enter your Email and Password, and press Sign In. You land on the dashboard, or on the page a link sent you to.

Continue with Google works once your account exists. A brand new account has to be created with an email and password first.

3.2Resetting your password

1. On the sign-in page, press Forgot password?
2. Enter your Email address and press Send reset instructions.You see Check your email. If nothing arrives, check your spam folder, or press Try another email.
3. Open the link in the email, enter a New Password twice, and press Reset password.A new password needs at least 6 characters, the same rule as when you signed up. Once it is saved, the page takes you back to sign in.

Signed in already? You can also change your password in Settings, on the Security tab (see settings).

3.3Opening a report someone sent you

A report link asks you to sign in first. If you do not have a login for that company, the sign-in page it opens shows Sent here by a report link? under the form; press Get access to this workspace next to it. Enter the work email the account was set up for and press Send access link. If that address belongs to the account, a sign-in link arrives by email. Otherwise our team reviews the request and replies.

Anyone can open the public sample report without signing in.

4Finding your way around

4.1The sidebar

The sidebar has six pages: Dashboard, Inspections, Findings, Analytics, Properties and Review. Review shows a count when reports are waiting for your sign-off. Everyone on the account sees the same pages.

At the bottom, Settings opens your settings, and your name opens a menu with Settings and Sign out. The menu can also show Connect Breezeway, a guide to connecting that platform. On a phone, the sidebar opens from the menu button at the top left.

Along the top of every page, Copy inspection link copies your company's recording link for cleaners. It reads Link copied when it has. On a phone it is the link icon at the top right. Recording links explains what the cleaner sees.

4.2The dashboard

The dashboard is the morning view. Four tiles lead to the pages behind them:

• Inspections: reports delivered this month, compared with last month.
• Issues caught: findings this month, compared with last month.
• Awaiting review: delivered reports nobody has signed off yet, and how old the oldest one is.
• Guest-ready: your team's Guest-ready score, and how many cleaners are flagged (see analytics).

Below them, Recently recorded shows the latest walkthroughs, Recent findings the latest issues, and Properties needing attention the homes with a report waiting for sign-off or no recording in 14 days or more. Click any of them to open it. When everything is fine, the card reads All properties are in good shape.

Owners and admins without Slack also see Get finished reports in Slack at the top, with an Add to Slack button. Not now hides it.

4.3Search and shortcuts

Press ⌘K (Ctrl+K on Windows), or click the search box at the top (the magnifying glass on a phone), to open search. Type part of a home's name or address, or a recent inspection's property. Every word you type has to match. The list also has actions: Add property, Copy company inspection link, New inspection and pages to jump to. Use the arrow keys and Enter, or Esc to close. Typed searches cover inspections from the last 90 days.

Uploads and imports that are still running show in a small card at the bottom right of the screen, so you can keep working. It shows Retry if something failed.

4.4More than one company

If you belong to more than one RapidEye account, your name's menu in the sidebar lists them under Workspaces. Click one to switch this browser tab to it; the tab reloads on that account's dashboard. Each tab keeps its own account, so you can have two open side by side, and a new tab opens in the one you picked last. A link to a report or home in another of your accounts opens it in that tab and says Switched to followed by the account's name. If uploads are still running, RapidEye asks before switching, because switching stops them.

5Messages you might see