Recording links and the cleaner's screen

1The links

There are three kinds of recording link. All of them open in the phone's browser, with nothing to install and no login.

Who can do this: anyone with the link can record. Managers share the links; anyone on your account can copy them.

1.1The link in the task

If Video walkthroughs is on for your account (see your PMS connection), RapidEye adds a recording link to each matching task in your ops software. The cleaner taps it in the task.

1. The cleaner taps the link.A page titled Record inspection shows the home's name and address.
2. On a home with more than one baseline, they pick one under Which walkthrough is this?Start inspection stays greyed out until they do. A home with one baseline never asks. Baselines are explained in several baselines for one home.
3. They press Start inspection.The recorder opens (see 2). The recording is tied to that task, so the report lands on the right turnover.

1.2Your company's inspection link

One link for your whole company, for cleaners who do not work from tasks. Copy it with Copy inspection link at the top of any page in RapidEye, or from search (⌘K, then Copy company inspection link), and send it to your team once.

1. The cleaner opens the link.Start an Inspection lists your homes, with a search box: Search by property name or address...
2. They find the home and press Start inspection.The recorder opens. The recording is for the home's default baseline, without asking. If that baseline has no baseline video yet, this recording becomes it; otherwise it is a normal inspection.

1.3A link for one home

On a home's page, New inspection, then Copy link for cleaner, copies a link that goes straight to that home. Paste it into a text or email. Details are in starting an inspection.

On a home with more than one baseline, a link for one home can also name the baseline, so the cleaner is not asked Which walkthrough is this? and the page reads, for example, Walkthrough: Owner. Copy link for cleaner copies that kind of link for the baseline you picked, and the baseline menu on the home's Baseline card has Copy recording link for the baseline on screen (see recording a walkthrough for a baseline).

2Before recording

The recorder first shows Before you start: wipe the camera lens, turn on all the lights, go slow and cover every wall and surface, hold the phone steady at chest height, open closets, cabinets and drawers, and speak any notes out loud. A line underneath says that video and audio are both recorded. The cleaner presses Start recording.

The browser asks for the camera and microphone the first time, while this screen is showing. The cleaner has to press Allow, then Start recording.

3The recording screen

3.1Recording

The top bar shows the home's name, a red recording dot with a timer, a pause button and Done. Pausing is fine for a phone call or a locked door; press it again to resume. Mark Damage at the bottom marks the moment in the video, so the report shows where the cleaner saw something. The screen briefly reads Damage marked.

A recording runs from 10 seconds to 60 minutes. Pauses do not count toward the 60 minutes. Five minutes before the end, the screen reads Recording stops in 5 minutes. At 60 minutes the recording stops and saves on its own.

3.2The checklist

If the home has a checklist, one step at a time shows over the camera, with its room and 3 of 8. The cleaner films the step, then presses Complete. The pill at the top right, under the top bar, shows which step the cleaner is on, for example 3 / 8. While recording is paused, Complete is greyed out and the screen reads Recording is paused. Tap at the top to resume, then check off this step.

3.3Finishing

1. The cleaner presses Done.If checklist steps are left, RapidEye lists them first (see checklists in the recording reference).
2. The screen reads Uploading your video, with a progress bar and what is left, for example 14 MB left · about 2 min, and a line asking the cleaner to keep the page open until the upload finishes.On a good connection this takes seconds. When every part is up it reads Finishing your video.
3. If your account checks checklists as the cleaner finishes, the screen reads Checking your work, usually for under 15 seconds, then shows how many checks passed.A step RapidEye could not confirm is listed under Needs another look. The cleaner can film it again, or press Already done? Tell us why and pick a reason.
4. If the video is still uploading when the checks finish, the receipt keeps saying Uploading your video and its button reads Saving video… and cannot be pressed yet.Once the video is up, the screen reads Inspection complete and the button reads Done.
5. The last screen reads Recording uploaded.Now the cleaner can close the page. The report goes to your team once it is ready.

4When something goes wrong

4.1The camera will not start

4.2A recording was interrupted

If the browser closed partway, reopening the recording page (for example from the browser's open tabs) shows Previous recording found with how many minutes were saved. Continue Recording picks up where it stopped. Start fresh throws the saved footage away, so only use it to redo the whole home.

4.3Keep the page open while it uploads

The video uploads while it is being recorded. On a slow connection the upload can fall behind the recording, and the recording screen says Your connection is slower than the video. That is fine: keep recording. After pressing Done, keep the page open until the upload finishes.

The part of the video that has not uploaded yet is only on the phone. Closing the page or the browser before the upload finishes can lose the end of the walkthrough, so wait for Recording uploaded (or Inspection complete with a live Done button) before leaving the page.

4.4Still trying to upload

If nothing has uploaded for about 10 seconds, or the phone has lost its connection, the screen changes to Still trying to upload: The connection dropped. Keep this page open and the upload picks up on its own. On a recording without a checklist, a line under the progress bar also shows what is left, for example Waiting for a connection · 14 MB left.

1. Keep the page open. Do not press back or close the browser.The upload carries on by itself as soon as the phone has a connection again. There is no need to record again.
2. If you can, walk toward the Wi-Fi router, a window, or outside, where the signal is stronger.The screen switches back to Uploading your video as soon as it moves.
3. Wait for Recording uploaded, or Inspection complete with the Done button, then close the page.

If the message reads Our server is not accepting the upload right now. Keep this page open while it keeps trying, and contact support if this lasts., the problem is on our side. On a recording without a checklist, the line under the bar also reads Not accepted by our server. Keep the page open and email support@rapideyeinspections.com.

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