Does ALICE support video? No, and the photo spec is unpublished
ALICE by Actabl is a serious hotel ops platform: tickets, housekeeping boards, inspections, guest messaging. Its media capabilities are the least documented of the nine platforms we audited, which is itself the finding. Here is what public evidence establishes, what it doesn't, and the questions to ask in a demo.
No video capability appears anywhere in ALICE's public documentation, marketing pages, or app release notes. Photos on work tickets exist, but the trail is thin: the capability surfaces in a user review (complaining about unreliable uploads) rather than in any published spec, Actabl's housekeeping marketing page describes no media features, and the published inspection checklist setup documents a Checklist data type with no per-item photo requirement. If your QC process depends on media behavior, confirm it live in a demo. For video inspections, the answer is the same as the rest of the category: pair a dedicated layer, and let findings flow into ALICE as tickets.
What the public record establishes, and what it doesn't
We checked Actabl's housekeeping marketing page, the ALICE help site's inspection checklist documentation, and the ALICE mobile app listing. Here is the honest ledger.
Checklistdata type for areas to be inspected.
repeatedly try to add photos to work ticket.A capability users complain about is a capability that exists.
To be fair about what this means: ALICE sells through demos, not documentation, which is normal for enterprise hotel software. But it puts the burden on the buyer, because "we support photos" can mean anything from Breezeway-grade required-photo checklists to a fragile attach button. Compare HotSOS, which publishes its exact ceiling (6 photos, 10 MB), and you can see the difference documentation maturity makes in evaluating a QC stack.
- Can a photo be required on a checklist item or ticket, or is it always optional?
- What are the limits: photos per ticket, file size, and what happens to resolution on upload?
- Can inspection checklist items carry media, or do photos attach only at the ticket level?
- Is any video accepted anywhere, and if a video file is selected in the picker, what happens?
- Can integrations read ticket photos via API or export, or is media locked in the app?
Whatever the demo answers, the ceiling across the category is already known from the rest of this audit: photos for known issues, no systematic video anywhere, with Flexkeeping's inspection issue clips the lone narrow exception. The discovery problem, what nobody photographed because nobody saw it, is unaddressed in every platform, ALICE included.
RapidEye pairs with ALICE as the evidence layer
RapidEye is AI inspection intelligence: full-room video walkthroughs, analyzed automatically, with none of the spec ambiguity. Staff film from a recording link in the routine they already follow, in the phone's browser with no app install; footage uploads in real time while they record; and RapidEye's AI compares every room against its baseline and prior states, returning a report in about an hour. Damage, missing items, staging deviations, maintenance issues, each flagged as new or previously seen, with full-resolution evidence attached. Each confirmed finding arrives shaped for the ticket your team already dispatches in ALICE.
Pricing is per room per month with unlimited video inspections.
Frequently asked questions
Does ALICE support video in housekeeping or tickets? +
No video capability appears anywhere in ALICE's public documentation, marketing, or app release notes. The media that surfaces publicly is photo attachments on work tickets, via a user review.
Can staff attach photos to ALICE work tickets? +
A user review references doing exactly that, complaining about upload reliability. Actabl publishes no spec, so formats, limits, and required-photo behavior should be confirmed in a demo.
Do ALICE inspection checklists support per-item photos? +
Not per the published documentation, which describes a Checklist data type for inspected areas with no media requirement. Confirm live if it matters to your process.
What's the best way to do video inspections alongside ALICE? +
Keep ALICE as ticketing and pair RapidEye as the evidence layer: browser-based room walkthroughs with real-time upload, AI comparison against each room's baseline, reports in about an hour, findings dispatched as ALICE tickets.
Sources
- Actabl: Hotel Housekeeping Software. The housekeeping product page; describes boards, assignments, and inspections with no media features documented. https://actabl.com/operations-software/housekeeping/
- ALICE Help Site: Add New Housekeeping Inspection Checklist. Inspection setup via Service Options with the Checklist data type; no documented media requirements. https://aliceplatform.atlassian.net/wiki/spaces/ALICEKB/pages/1755119650/Add+New+Housekeeping+Inspection+Checklist
- App Store: Alice by Actabl. App capabilities (tickets, housekeeping status, messaging) and the user-review reference to repeatedly trying to add photos to work tickets. https://apps.apple.com/us/app/alice-by-actabl/id6739638710