Does OPERA Cloud support video? No, and it compresses your photos too
Oracle's OPERA Cloud is the industry's dominant PMS, so its media capabilities set expectations for the whole industry. The documentation is precise: four image formats, automatic compression above 300 KB, and images deployed as configured visual aides. Here is the spec sheet, and what it means for room-condition documentation.
No. OPERA Cloud's media system is image-only: PNG, JPG, JPEG, and GIF uploads, with anything over 300 KB automatically scaled and compressed. Those images are configured by administrators as visual aides, room photos, floor plans, Out of Order and Out of Service illustrations shown in Room Management and the Task Companion, rather than captured by staff as inspection evidence. The word video appears nowhere in the image documentation. The Task Companion digitizes task sheets and room status for attendants; it is not a capture tool. Hotels on OPERA that want photo or video room evidence run it in a paired layer, which for video walkthrough inspections with AI analysis is RapidEye.
The media spec, from Oracle's own docs
Everything below is from the OPERA Cloud "Configuring Images" and Task Companion documentation on docs.oracle.com.
Images larger than 300 KB are automatically scaled and compressed upon upload.A modern phone photo is 2-5 MB, so OPERA does not preserve full-resolution photography even within its image-only scope.
upload images from your device or workstation, or reference external images available on your website or content management system.These are reference visuals, not field capture.
The 300 KB detail matters more than it looks. Damage evidence lives in resolution: the hairline crack, the faint stain, the scratch that tells you whether this is wear or a claim. A system that compresses every image above 300 KB is telling you its images are for recognition (which room, which code, what the lobby looks like), not for evidence. That is a legitimate design choice for a front-office system, and a clear signal about where condition documentation has to live.
So the OPERA answer is really a two-layer answer, the same one we found across all nine hotel platforms in this audit: the PMS holds statuses and task sheets, and the evidence layer lives elsewhere. In OPERA's ecosystem that has traditionally meant service-optimization platforms like HotSOS, whose own ceiling is 6 photos or 10 MB per service order. Even one layer up, photos remain the maximum; video walkthroughs, the format that captures a room's whole condition rather than a chosen angle, exist nowhere in the stack.
RapidEye is the evidence layer for OPERA hotels
RapidEye is AI inspection intelligence: full-resolution video walkthroughs of every room, analyzed automatically. A recording link goes into whatever your attendants and inspectors already follow; they film the room in the phone's browser with no app install, and footage uploads in real time while they record. RapidEye's AI clusters footage by room, compares it against that room's baseline and prior states, and returns a report in about an hour: damage, missing items, staging deviations, maintenance issues, each flagged as new or previously seen. Nothing is compressed away; the evidence is the point.
OPERA keeps doing what it does at scale, reservations, room status, task sheets, and the VCI inspection gate on your status board starts meaning every room instead of the sample a supervisor can walk. Pricing is per room per month with unlimited video inspections.
Frequently asked questions
Can room attendants record video in OPERA Cloud? +
No. OPERA's media system accepts four image formats configured by administrators as visual aides. The Task Companion manages tasks and room status on a device; it does not capture media, and video appears nowhere in the documentation.
What image formats and sizes does OPERA Cloud accept? +
PNG, JPG, JPEG, and GIF, with images over 300 KB automatically scaled and compressed on upload, per Oracle's Configuring Images documentation.
How do OPERA hotels attach photos to maintenance issues? +
Through the paired service-optimization layer. Platforms like HotSOS carry issue photos on service orders (capped at 6 photos or 10 MB); OPERA's own Room Maintenance imagery is configured reference material rather than field-captured evidence.
What's the best way to do video inspections in an OPERA hotel? +
Pair OPERA with dedicated video inspection software. RapidEye provides per-room recording links, browser-based capture with real-time upload, and AI comparison against each room's baseline, with reports in about an hour. OPERA keeps statuses and task sheets; RapidEye carries the evidence.
Sources
- Oracle Docs: OPERA Cloud - Configuring Images. Accepted formats PNG, JPG, JPEG, GIF; "Images larger than 300 KB are automatically scaled and compressed upon upload"; the configured display areas list. https://docs.oracle.com/en/industries/hospitality/opera-cloud/23.2/ocsuh/t_admin_configuring_images.htm
- Oracle Docs: OPERA Cloud - Task Companion (Housekeeping). The Task Companion's role: real-time interactive task sheet and room status management replacing printed task sheets. https://docs.oracle.com/en/industries/hospitality/opera-cloud/23.1/ocsuh/t_task_companion_mobile_app.htm