No. TurboTenant's Condition Reports capture photos, written notes, a condition rating per item and a signature; video is not among the documented media types. Video exists in TurboTenant only as listing tour links for prospective renters.
01 / THE FEATUREWhat TurboTenant means by an inspection
TurboTenant does not use the word inspection as a product name. It uses Condition Reports, and it applies that one instrument to all three moments in the tenancy where condition matters.
According to TurboTenant's published help documentation (turbotenant.com), Condition Reports are "digital versions of the reports that you, a tenant, or anyone you choose to assign them to can complete during move-in, move-out, or any periodic inspection." One template, three report types. The landlord builds the template once against a specific unit, customizing the spaces so that, in TurboTenant's own framing, a two-bed two-bath apartment gets a different report than a three-bed single-family home, then picks the items to be graded: floors, walls, doors, baseboards, cabinets and anything else added.
The instrument is free. TurboTenant's published pricing page (turbotenant.com) lists Online Condition Reports as included on the Free tier as well as on both paid tiers, Essentials at $149 a year and Pro at $199 a year. For a category where inspection capability is usually the thing that pushes you up a plan, that is worth noting: nobody has to upgrade to document a move-in. The one gated piece is delegation to internal staff, which rides on Team Roles, a Premium feature.
The audience explains the design. TurboTenant's partners page (turbotenant.com) puts the platform at more than one million landlords and 13 million renters across all 50 states, with over $3 billion in rent processed annually, from a Fort Collins, Colorado company founded in 2015. That is the self-managing landlord market, not the 200-door professional shop. A landlord with four doors and a day job needs a report that a tenant can complete unsupervised and that holds up in a deposit dispute. TurboTenant built exactly that.
02 / THE MEDIA MODELWhere video actually lives in TurboTenant
The interesting finding is not that condition reports lack video. It is that TurboTenant handles video well on a different surface, which tells you the omission is a scoping decision rather than a technical ceiling.
According to TurboTenant's help documentation (turbotenant.com), a landlord can attach a YouTube or Vimeo video to a listing page on the web, and the mobile app additionally accepts a Matterport URL in a field labeled "Video Tour." TurboTenant is explicit about the boundary of that feature: "Your video tour will not be posted on any third-party listing sites, just your TurboTenant listing page." Note the mechanism. Even on the marketing surface, TurboTenant does not ingest a video file. It references one hosted somewhere else. Video in TurboTenant is a link, not an upload.
Inside a condition report, media is not a free-for-all attachment area. It is bound to a judgment. According to TurboTenant's help documentation (turbotenant.com), whoever fills in the report grades each room and feature on four levels, and "Whenever Poor or Fair is selected, the recipient will be asked to provide notes. They can also take and upload any photos so that you are able to address any potential issues." Photos are the evidence you attach when you have already decided something is wrong.
"The item is in satisfactory condition."
No note required"The item is livable but may need some attention."
Notes required, photos invited"The item is in unsatisfactory condition."
Notes required, photos invited"The item was not present or could not be inspected during the walkthrough."
Absence is recordedThat last rating is a small piece of good product design that most inspection tools skip. Absence is a distinct state from bad, and forcing an inspector to pick between Good and Poor for a dishwasher that has been removed produces a false record. TurboTenant gives it its own slot.
One consequence of the grade-first model is worth knowing before you rely on a report. According to TurboTenant's guidance for tenants (turbotenant.com), "If you do not go through each section of the report, any remaining items without a rating will automatically be marked as 'Good.'" Silence resolves to satisfactory. If you are the landlord and a tenant returns a report that is all Good with no photos, that can mean the unit is genuinely clean or it can mean the tenant tapped through. TurboTenant makes the same trade every checklist product makes: completion rates go up, and the burden of noticing shifts to the person reviewing.
TurboTenant does not publish a per-item photo count or a file size limit for condition report uploads, which is a more generous posture than the landlord tier's usual approach. For comparison, our audit of TenantCloud's inspection tool found a documented budget of ten photos and one five-second video per condition record. TurboTenant simply does not ration the photos.
03 / THE EVIDENCEWhat TurboTenant's own documentation says, verbatim
Every capability claim on this page traces to a line TurboTenant published. Here are the five that carry the most weight, quoted rather than paraphrased.
"With photos, notes, and time-stamped entries, both landlords and tenants can rely on accurate documentation, eliminating guesswork and reducing 'he said, she said' disagreements."
TurboTenant help documentation, landlord guide to Condition Reports, updated May 2026. The complete list of what a report carries: photos, notes, timestamps. No video.
"People without a TurboTenant account can fill it out, add notes, upload photos, and sign from any device."
TurboTenant product site, Condition Reports page. The marketing surface names the same three actions the help center does, and the same three verbs define the ceiling.
"It's easy to attach a YouTube or Vimeo video of your property to your listing page in TurboTenant."
TurboTenant help documentation, video tour guidance, updated March 2025. Video is a supported concept in the product, scoped to marketing the vacancy rather than recording its condition.
"Every interaction in the report, selecting a rating, adding a note, uploading a photo, or clicking Save, is saved automatically. There is no risk of losing progress if the browser is closed or the session times out."
TurboTenant help documentation, landlord guide to Condition Reports. Auto-save is the feature that makes a delegated browser walkthrough viable, and it enumerates the same media set a third time.
"You cannot modify the Condition Report once the tenant has completed it. If an update needs to be made while in the process, the Condition Report must be canceled and/or restarted."
TurboTenant help documentation, Condition Reports FAQ. The report hardens on submission, which is what makes it usable in a deposit dispute.
04 / WHO INSPECTSThe assignable link is the real product
Most inspection tools ask a single question up front: is this app for your staff or for your tenant? TurboTenant answered by making the report an object you send rather than an app someone installs.
According to TurboTenant's help documentation (turbotenant.com), after the template is configured the landlord clicks Send, picks a report type and a due date, and then chooses who completes it: Tenants, Yourself, or Someone Else. A November 2025 product update widened that third option considerably. In TurboTenant's own words from that release, "You can now assign any Condition Report to trusted third-party contacts to complete online," securely, "using a simple link, even if they do not have a TurboTenant account."
Receives an email and a To-Do card in the renter portal, completes it on phone or computer, and signs. Only one person per lease can submit.
Free tierFill it out digitally or download a blank copy to print and carry. TurboTenant recommends this for a pre-move-in walkthrough.
Free tierAny name and email address. They get a link, no account required. Optional note appears at the top of the report.
Free tierAssigned inside the product with digital sign-off, using Team Roles.
PremiumThis puts TurboTenant firmly in the tenant-guided inspection camp while quietly supporting the staff-performed case too, and it does so without shipping a second app. There is no inspector app to onboard, no seat to buy for the handyman who is doing the walkthrough this Tuesday. That is a genuinely elegant answer for the market TurboTenant serves, and it is also the clearest explanation for the photo-only media set. A recipient who has never seen your software, opening a link on their own phone in a stranger's kitchen, is not who you hand a video capture flow to. Photos and a required note are the format that degrades gracefully across every device and every level of motivation.
The review loop is symmetric. The landlord gets an email, opens the report, and can Review, Preview, Download, or Create Request, which turns any observation into a maintenance ticket without leaving the page. Approving means checking "Agree and Sign." According to TurboTenant's documentation, reminder emails go out if a report has not been approved within two or five days, and a landlord can pre-consent by ticking "Mark complete if no issues reported?" so that an all-Good report auto-approves.
05 / STORAGE AND EXPORTWhere the photos end up
A condition report is only worth what you can produce from it eleven months later, in front of someone disputing a deduction. TurboTenant's storage story is straightforward.
Completed reports live on the lease profile where they were created, and according to TurboTenant's help documentation (turbotenant.com) a portfolio-wide summary sits in the Docs and E-Sign tab. A PDF can be downloaded at any time from the Actions menu, and the same Actions menu carries Delete, so unlike some peers the record is removable by the account holder rather than permanently frozen. On the tenant's side, the report appears under the Documents tab of the renter portal once the landlord has approved and signed, and TurboTenant tells tenants they can reference it "during tenancy, and then after your lease ends, too."
| Question | What we found |
|---|---|
| Capture types in a report | Four-level rating per item, written notes, photos, digital signature |
| Video inside a report | Not described in any TurboTenant documentation we reviewed |
| Photo limits | No per-item count or file size limit published |
| Mobile capture | Browser-based on phone or computer; the landlord app adds push reminders for reports awaiting signature |
| Offline capture | Not offered; auto-save covers interruptions, and a blank PDF covers no-signal units |
| Third-party reports | Can be uploaded and filed as Move-In, Move-Out or Periodic alongside native ones |
| Automated condition analysis | None. Grading is a human judgment on every item |
| Export | PDF preview and download, at any stage |
There is one bridge worth calling out for anyone running an inspection process that predates their TurboTenant account. According to TurboTenant's help documentation, external reports can be uploaded into the same shelf and tagged Move-In, Move-Out or Periodic, so a paper history does not have to live in a different filing system than the digital one. Few platforms at this tier bother to build the import path for records they did not generate.
06 / AI AND INTEGRATIONSWhere TurboTenant is actually spending its AI
TurboTenant ships AI, and it is worth being precise about where, because the answer says something about the whole category.
According to TurboTenant's help documentation (turbotenant.com), Maintenance AI is "a built-in assistant in TurboTenant that helps you and your tenants troubleshoot issues, understand responsibility, and submit better maintenance requests." When a tenant reports a problem they are "guided through an AI-powered chat instead of filling out a basic form," and the assistant will "prompt the tenant to upload photos early in the conversation," guide basic troubleshooting, rate urgency as Low, Moderate or High, suggest the trade likely needed, and give a cost range. The landlord sees the full transcript and any photos. TurboTenant is careful about the boundary: "Maintenance AI is a decision-support tool," and "You're always in control, Maintenance AI assists, but never makes decisions for you."
Notice what that is and is not. It is language intelligence applied to the description of a problem. The photos are collected and displayed; nothing in TurboTenant's documentation describes the software looking at them and forming a view. The same holds for the other AI in the product, the listing description generator and the lease audit tool. This matches what we found across the entire long-term rental field: condition itself is still graded by a human on every platform in the category. Our wider write-up of that gap is in AI damage detection for long-term rentals.
On the integration surface, TurboTenant is closer to a walled product than a platform. There is no public developer portal, no API documentation, and no integrations marketplace on the site. What exists is a partners page (turbotenant.com) inviting anyone "looking to integrate, collaborate, or reach new audiences" to email the partnerships team, alongside an affiliate program and a media kit. Deals happen through a conversation, not a self-serve key. TurboTenant has demonstrably done that work, having integrated a third-party renters insurance API, and it has grown by acquisition rather than by ecosystem: REI Hub in December 2024, Azibo in May 2025, and now TenantCloud.
TurboTenant's help center now hosts a TenantCloud transition collection that opens with a flat statement: "TurboTenant has acquired TenantCloud." The transition FAQ says migrating accounts land on the Pro plan, that TenantCloud stays available in read-only mode, and that while property, tenant, bank and payment-history data transfer automatically, "lease agreements and documents created in TenantCloud" do not. It matters for this topic specifically. TenantCloud was the one platform at this tier that documented video in inspections, capped at five seconds per record. Landlords moving across should treat their existing TenantCloud inspection archive as read-only history, not as a live record that follows them, and plan to re-baseline their units in the new system. A Rentler transition collection sits alongside it.
07 / THE VERDICTWhat TurboTenant is built for, and what sits next to it
Judge the tool by the job it took. On its own terms, Condition Reports is one of the better free inspection instruments in the market.
TurboTenant built a signed, timestamped, delegable condition record that costs nothing, works in any browser, requires no account from the person completing it, converts an observation into a maintenance ticket in one click, and produces a PDF you can put in front of a small claims judge. For a landlord with a handful of doors, that closes the deposit-dispute problem almost completely. Video would add capture friction to the exact flow TurboTenant optimized for, which is a stranger with a link and five spare minutes.
What the format does not do, by design, is compare. A condition report tells you what one person believed on one day. It does not tell you what changed between the move-in report and the move-out report, and at portfolio scale that comparison is the whole job. Someone has to sit with two PDFs, one from fourteen months ago, and work out whether that mark on the wall is new. If you are weighing capture formats before you standardize, our side-by-side on video versus photo rental inspections covers the tradeoff in detail, and the full cross-platform matrix lives on our hub, which property management software supports video inspections.
Keep the report. Add the comparison.
RapidEye is not a replacement for a condition report, and it is not a second checklist for your tenant to fill in. The tenant or your staff records photos or a walkthrough video on a phone. RapidEye reviews that capture against the unit's own move-in baseline and reports what changed, room by room, so the move-out conversation starts from a difference rather than from two documents and a memory.
Quick FAQ
Does TurboTenant support video inspections?+
No. TurboTenant's inspection product is called Condition Reports, and every published description of it names photos, notes, ratings and a signature as the things a report captures. Video is not listed as a capture type in TurboTenant's help documentation or on its Condition Reports product page. Video does exist elsewhere in TurboTenant, as a listing video tour, but that is a marketing surface rather than a condition record.
What media can you attach to a TurboTenant Condition Report?+
Photos and written notes, attached to individual rooms and features. TurboTenant's help documentation says the person completing the report can take and upload photos so the landlord can address potential issues, and that photos are appended to the report for easy reference. TurboTenant does not publish a per-item photo count or file size limit.
Who performs an inspection in TurboTenant?+
Whoever the landlord assigns it to. TurboTenant's send flow offers Tenants, Yourself, or Someone Else, and a November 2025 update extended that to anyone with an email address, including people without a TurboTenant account. Landlords on a Premium plan using Team Roles can also assign reports to Admins or Assistants for completion and digital sign-off inside the product.
Where do TurboTenant condition report photos get stored?+
Inside the lease profile where the report was created, with a portfolio-wide summary in the Docs and E-Sign tab. Reports can be previewed online or downloaded as a PDF at any time from the Actions menu, and tenants can download their own copy from the Documents tab of the tenant portal once the landlord approves and signs.
Does TurboTenant use AI to detect damage in inspection photos?+
No. TurboTenant ships AI in maintenance and leasing, not in condition analysis. Maintenance AI guides a tenant through a troubleshooting chat, prompts them to upload photos, rates urgency and suggests next steps, and TurboTenant describes it as a decision-support tool that never makes decisions for the landlord. Condition in a Condition Report is graded by the person doing the walkthrough, using four ratings.
Sources
Every claim on this page was verified against TurboTenant's own live pages in August 2026. Platforms ship, and a feature absent today may exist next quarter. If you are reading this later and TurboTenant has added video capture to Condition Reports, treat their documentation as correct and this page as out of date.