Yes, with a published ceiling. Each condition record on a TenantCloud inspection accepts up to 10 photos and one video of up to 5 seconds. That is a short evidence clip attached to a specific condition, not a walkthrough of the room.
The published spec, line by line
Most property management platforms leave media limits undocumented and let you find them by hitting an error. TenantCloud writes them down, which makes an audit like this unusually clean.
Every figure above comes from TenantCloud's own help center (support.tenantcloud.com). Its inspections overview article, last updated April 9, 2026, states the media rule plainly: You can add up to 15 records of conditions to each section and up to 10 photos and a 5-second video to each record.
The same article sets out the division of labor: In most cases, a Move-in Inspection is conducted by the tenant, while the Move-out Inspection is conducted by the landlord to ensure the property is maintained.
That second sentence matters more than the first. TenantCloud is one of the few platforms in the DIY-landlord tier that ships tenant-performed capture as the documented default path for move-in rather than as an add-on. If the model itself is new to you, we cover how it works and where it holds up in tenant-guided inspections. TenantCloud treats it as the normal way a move-in gets documented, which is a genuinely forward position for a self-serve product.
You may also put some notes if needed, and upload up to 10 photos or/and 5 sec. video of the problem.
To include even more details, you can upload notes, photos (maximum of 10), and a video (maximum of 5-seconds).
Five seconds here, fifteen there
The most interesting number in TenantCloud's documentation is the one that sits next to it.
A maintenance request in TenantCloud accepts a longer clip than an inspection record does. According to TenantCloud's published maintenance documentation (support.tenantcloud.com), the rule for landlords, tenants and service pros alike is identical and explicit: You can add up to 10 photos and upload 15 sec. video. The file must be at least 1 kilobyte.
The same articles note that after uploading a video, the system will render it for 1-2 minutes.
Three separate role-specific guides, three matching numbers.
This is not an oversight, and reading it as one misses what TenantCloud built. A maintenance request is a single ticket about a single problem, so a longer clip costs the account one upload. An inspection is the opposite shape: 15 records per section, across a section list that expands to match the property's real room count. TenantCloud's documentation notes that The inspection reports will reflect the exact number of rooms in the property. They will be named correspondingly: Bedroom 1, Bedroom 2, Bedroom 3, etc.
A thoroughly documented four-bedroom move-in can therefore run to well over a hundred media slots in a single report.
Now add the other constraint TenantCloud publishes. According to TenantCloud's pricing comparison (tenantcloud.com), account file storage is metered by plan: 1 GB on Starter, 10 GB on Growth, 25 GB on Pro, and custom on Business. Every inspection photo and clip is drawn against that budget, and its help center is clear that Move-in/out inspection reports are saved to File Manager and cannot be deleted.
A five-second per-record cap is the number that keeps a genuinely complete inspection inside a storage plan a landlord can afford. Seen that way, the cap is a product decision that protects the customer, not a limitation on the feature.
The documented workflow, end to end
TenantCloud's inspection flow is unusually well specified for its tier. Here it is as its own help center describes it.
From the Inspections page under Property Services, the landlord picks the property and the responsible tenant, chooses the inspection type, marks which sections are required, and sets an expiration date. TenantCloud's help center gives the default as 10 days from the request date.
The tenant sees a dashboard banner and receives an email notification, then works through the sections TenantCloud names as Living room, Kitchen, Bathroom, Bedroom, Exterior, and Other. Each added condition gets a grade of good, fair or damaged, optional notes, and its media.
Where a condition is graded fair or damaged, a repair request can be raised from inside the inspection form. TenantCloud's tenant guide notes the option is enabled by default and that the maintenance request is created and assigned to the landlord automatically once the inspection is completed and signed.
The tenant accepts the disclosure and signs. Status moves from Pending to Ready, the report is shared with the landlord and any co-tenants on the lease, and TenantCloud's documentation is explicit that a signed inspection can no longer be edited. If the deadline passes first, the status becomes Expired.
When a tenant signs a move-in inspection, TenantCloud automatically creates a matching move-out inspection in Pending status under the property manager's name. A landlord who does not want it can delete it from the three-dots menu, and a move-out inspection can be requested even when no move-in inspection was ever completed.
At move-out the landlord grades the same section structure and signs. TenantCloud's inspection product page describes comparing move-in and move-out reports side by side; the comparison is presented for a person to read. Reports print to PDF from the report view and are retained in File Manager, where files can be previewed, downloaded, renamed and handled in bulk.
Signing is final. Because a Ready inspection cannot be edited and its report is retained permanently in File Manager, the completeness of a TenantCloud move-in report is decided in the minutes before the tenant taps sign. Landlords who mark sections as required and set a realistic expiry get materially better baselines than those who send an open request and hope.
Where inspections sit in the plans
Inspections are a paid-tier feature and metered by count, which is worth knowing before a portfolio grows into it.
According to TenantCloud's published plan comparison (tenantcloud.com), move-in and move-out inspections begin on the Growth tier at 15, rise to 50 on Pro, and become custom on Business. The inspection product page markets the tool on four promises, including that it is Faster than paper
and that it lets you Increase transparency
by uploading photos, videos and notes. Both are accurate descriptions of what the tool does. TenantCloud is a self-serve product for landlords and small managers, and the inspection module is priced and shaped for exactly that reader.
What reviews the media, and what you can build on
Two questions come up constantly from operators sizing up a platform: does anything look at the photos, and can I get at them programmatically.
On the first, TenantCloud is straightforward about where its AI is aimed. According to TenantCloud's own product page for its AI assistant (tenantcloud.com), Cloudia is a listing assistant that helps landlords write polished, professional property descriptions in seconds.
Condition photos and clips are not run through an analysis step; they are evidence stored against a record for a human to read. That is the same finding we reached across the rest of the category in our review of AI damage detection for long-term rentals, where the AI on offer is almost always report writing rather than condition judgment.
On the second, TenantCloud's publicly documented integrations are account-level syncs rather than a developer platform. Its help center documents QuickBooks Online synchronization, available to US users, and Google Calendar synchronization, both configured from Settings. A live API host runs at api.tenantcloud.com; when we checked on August 10, 2026, no public API reference was reachable from it, and a search of the current help center returns no API articles. An unofficial third-party .NET client published on GitHub (github.com) describes itself as working against internal endpoints and states plainly that it is not an official TenantCloud product. For a platform whose buyer is a landlord rather than an integrator, a sync-based integration surface is a coherent choice; teams planning to move condition media elsewhere should plan around PDF report export and File Manager downloads today.
This audit is one entry in a wider survey. See the full cross-platform picture in which property management software supports video inspections, and the underlying trade-off in video versus photo rental inspections.
TenantCloud captures the record. RapidEye reads it
RapidEye is AI inspection intelligence, and it works alongside a TenantCloud-run portfolio as the review layer. Your tenant or your staff records the walkthrough on a phone. RapidEye compares it against that unit's own move-in baseline and reports what changed: new damage separated from normal wear, with the evidence attached to every finding. TenantCloud keeps the signed, dated, tenant-acknowledged record your lease and your deposit accounting depend on. RapidEye is what tells you, before the next tenancy starts, what is actually different about the unit.
Longer footage stops being a storage problem when nobody has to sit and watch it.
Frequently asked questions
Does TenantCloud support video in inspections? +
Yes, within a published limit. TenantCloud's help center states that you can add up to 15 records of conditions to each section and up to 10 photos and a 5-second video to each record. Video is supported, one short clip per condition record, not as a room walkthrough.
Who performs inspections in TenantCloud, the tenant or the landlord? +
Both, by design. TenantCloud's documentation says that in most cases a move-in inspection is conducted by the tenant, while the move-out inspection is conducted by the landlord. The landlord requests the move-in inspection with an expiration date defaulting to 10 days, and the tenant fills it out and signs it.
Why is TenantCloud's inspection video limited to 5 seconds when maintenance requests allow 15? +
TenantCloud publishes both numbers: 5 seconds per inspection condition record and 15 seconds per maintenance request. Inspections multiply, up to 15 records per section across six or more sections, while a maintenance request is a single ticket. Account file storage is also metered by plan, from 1 GB on Starter to 25 GB on Pro. A tighter per-record cap keeps a fully documented inspection inside that budget.
Can you export inspection photos and video out of TenantCloud? +
Reports print to PDF from the inspection view, and TenantCloud's help center states that move-in and move-out inspection reports are saved to File Manager and cannot be deleted. File Manager supports preview, download, rename and bulk actions. TenantCloud's publicly documented integrations are QuickBooks Online sync and Google Calendar sync, both configured in account settings.
Can TenantCloud tell you what changed between move-in and move-out? +
It gives you the two reports to compare. TenantCloud's inspection page says you can compare move-in and move-out reports side by side, and its documentation describes the landlord comparing move-out findings to the earlier move-in report. The comparison itself is read by a person. TenantCloud's built-in AI, Cloudia, writes listing descriptions rather than analyzing condition media.
Sources
We name the publisher and its root domain rather than linking each page, so this stays a citable summary rather than a redirect. Every claim above was checked against the live source on August 10, 2026.