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Long-term rentals

Stop reviewing
inspections.

Your tenants inspect. RapidEye reviews. The tenant records a guided walkthrough on their own phone, on their own schedule. RapidEye compares it against that unit's own move-in baseline and hands your team a result instead of a submission.

Book a demo Compare the three models

Built for property management companies adding doors. No site visit, no review queue.

Unit 4B, mid-lease walkthrough
Recorded by tenant · 6 min 12 sec · compared to move-in
Reviewed
Kitchen, countertop Burn mark not present at move-in
Damage
Bathroom, ceiling corner Discoloration spreading since move-in, flagged for maintenance
Watch
Hallway, wall Scuffing consistent with normal use
Wear
Every finding carries the timestamp in the walkthrough it came from.

Illustrative result view.

RapidEye is new to long-term rentals. What is not new: Founded at Carnegie Mellon $50K McGinnis Venture Competition winner Running in production on short-term rental portfolios
The problem

When you are adding doors,
someone still has to look

Inspections are not hard. Inspections are the thing capping your growth. Every one of them ends with a person opening something and deciding what it means.

  • Every inspection needs a person on site, so door count and headcount move together.

  • Access is the real bottleneck. A twenty-minute walkthrough becomes a two-week thread with a tenant who works during your business hours.

  • Move-out disputes get settled by whatever someone happened to photograph, not by what the unit actually looked like at move-in.

  • Skipping the mid-lease on a good tenant is a decision you find out about at move-out, when it is expensive.

  • Handing capture to the tenant moves the work, it does not remove it. Someone on your team still opens every submission and decides what is damage and what is wear.

Unit 12A, move-out41 photos, submitted Tuesday
Awaiting review
Unit 3C, mid-lease28 photos, submitted Tuesday
Awaiting review
Unit 7B, move-in52 photos, submitted Wednesday
Awaiting review
Unit 19D, mid-lease33 photos, submitted Wednesday
Awaiting review
Unit 5A, move-out47 photos, submitted Thursday
Awaiting review

This is what "we moved inspections to the tenant" looks like on Friday morning.

What we do differently

The category moves the work twice. We remove the second move.

Tenant-guided inspection tools take the work off your staff and put capture in the tenant's hands. That is a real advance and it solves the site visit. Then the work comes back: the submission lands in a queue and a manager opens every one of them.

That review step scales linearly with doors, which is the exact thing you were paying to escape. Two hundred units is a manageable Friday. Six hundred is a job.

RapidEye takes the review. Damage separated from normal wear, judged against that specific unit's own move-in baseline rather than a generic checklist, with timestamped evidence attached to every finding. Your team opens a result, not a submission, and spends its attention on the handful of units that actually need a decision.

See what we connect to
From the field

The goal was never
"take better photos"

Property managers who moved to tenant-performed inspections were not chasing a different camera. They were trying to get a person out of the loop.

"We had the ultimate goal of offloading some of our inspections onto tenants."

Jessica VanCloyd, General Manager, ODP

Offloading capture is half of it

The tenant can shoot the unit. The tenant cannot tell you whether the mark on the countertop was there at move-in, whether the ceiling stain is new, or whether any of it is chargeable. Those are the questions that make an inspection worth doing, and they are the ones that land back on your desk.

RapidEye answers them before the file reaches your team. That is the whole product.

Quote published by a long-term rental inspection vendor as an account of the operational problem. Reproduced here as evidence of the category problem, not as a RapidEye customer reference. RapidEye has no long-term rental deployments to date.

How it works for you

Three things change,
and the third is the point

01

Your tenant does the inspection

Guided, step by step, on their own schedule, from a phone they already own. No staff member drives out. No calendar negotiation. Nobody enters someone's home to check on a hallway scuff.

What changes in your week: the inspection calendar stops being a job. Adding fifty doors stops meaning adding a person to cover them.
1Entry and hallway
2Kitchen
3Living room
4Bedrooms
5Bathrooms

Tenant view, illustrative.

02

They record video, not a photo checklist

A photo captures what a template thought to ask for. Video captures the room, including the corner nobody wrote a prompt for. It also captures continuity: the walk from the hallway into the kitchen, with nothing edited out between them.

Video has been off the table for tenant-performed inspections everywhere else, and the reason is not the camera. It is that nobody can afford to sit and watch a six-minute walkthrough for every unit.

What changes in your week: the evidence stops being a set of pictures someone chose and becomes the actual condition of the unit.
0:00
Entry and hallwayWalkthrough begins
1:24
KitchenCountertop, appliances, cabinet faces
3:07
Living roomFlooring, walls, window frames
4:41
BathroomFixtures, grout, ceiling
6:12
CompleteUploaded from the tenant's phone
03

The review is already done

This is the one that is ours. Damage separated from normal wear, judged against that unit's own move-in baseline, with timestamped evidence attached to every finding. Your team opens a result and makes a decision, instead of opening a submission and doing the work that produces one.

What changes in your week: Friday morning is three units that need a call, not forty-one that need someone to look.

Every other inspection tool hands you a report to read.

Without the review

41 photos land in a queue. A manager opens each one, remembers what the unit looked like a year ago, and guesses at wear versus damage. Every unit costs the same attention.

With the review

Three findings, each tied to a moment in the walkthrough and to how that surface looked at move-in. Attention goes only where a decision is needed.

The workflow

Four steps, and your team is only in the last one

Step 01

Baseline the unit at move-in

The incoming tenant records the first walkthrough. That recording becomes the reference every later inspection of this unit is measured against.

Tenant
Step 02

Schedule the walkthrough

Mid-lease, pre-move-out, move-out or one-off. Set it once per unit or per portfolio and the requests go out on their own.

You, once
Step 03

Tenant records on their phone

A guided walkthrough, room by room, whenever suits them. Uploads survive bad wifi and pick back up where they stopped.

Tenant
Step 04

You open a result

Findings, severity, and the moment in the video each one came from, already separated from normal wear. Approve, dispute or dispatch.

You
Book a demo
The two questions everyone asks

Yes, tenants will do it.
Yes, you can act on it.

First: will tenants actually complete a video walkthrough?

The honest answer is that participation is a design problem, and it is the part of this category that is already solved. Tenants take it on when it is easier than the alternative, and the alternative is letting a stranger into their home on a weekday.

  • Recording is the shortest version of the task. One continuous walk beats forty prompted photos.
  • Reminders escalate on their own, so nobody on your team is chasing anybody.
  • You can see where a request stands: delivered, opened, started, stalled halfway through the kitchen.
  • A tenant who documents their own move-in has a stake in the record too. It is the same evidence that protects their deposit.

Second: can you trust a walkthrough your team did not shoot?

A tenant recording is not a weaker inspection, it is a wider one, and it comes with something a staff visit usually lacks: a matching recording of the same unit from the day the lease started.

  • Coverage is checked before you ever see it. A room that never got recorded comes back as a gap, not a clean result.
  • Comparison is against this unit at move-in, so "was it already like that" stops being a memory exercise.
  • Every finding is anchored to a timestamp in the recording, which is what a deposit deduction has to stand on.
  • You stay the decision maker. RapidEye does the looking and the sorting; charging a tenant is still your call.
The comparison

Three models, not a feature list

Every inspection product in long-term rental sits in one of these three columns. The difference that matters is not what captures the unit. It is who does the judging.

Staff-performed Field inspector tools built for your team Tenant capture, human review The tenant shoots it, your manager reviews it Tenant capture, AI review RapidEye
Who goes to the property A member of your team Nobody Nobody
What gets captured Photos and video, staff-shot Photos from a prompted checklist A continuous video walkthrough
Who decides wear versus damage The inspector on site A manager, on every submission Done before it reaches your team
Compared against A checklist and someone's memory Prior photos, read side by side by a person That unit's own move-in baseline
Cost of the next 100 doors Site visits and headcount Review hours, which grow with the portfolio The same Friday you already have
Where the bottleneck lands Scheduling and drive time The review queue Only the units that need a decision

We are the newcomer in this vertical, so this compares operating models rather than named products. If you are already running one of the tenant capture platforms, the comparison worth having is about your review hours, and that is a ten minute conversation.

Add doors without adding site visits, and without adding review time

Bring a portfolio and a Friday morning queue. We will walk through what changes.

Book a demo
Move-in, mid-lease, move-out One baseline per unit, every later walkthrough measured against it.
Your PMS stays put We are an inspection layer, not a replacement system of record.
Single-family and small multifamily Built for portfolios growing past what a person can drive to.
The before and after

What leaves your week,
and what shows up instead

What leaves

  • Coordinating access with a tenant who works when you do
  • Drive time between properties that are nowhere near each other
  • A queue of submissions nobody has opened yet
  • Arguing about a countertop with no record of what it looked like a year ago
  • Quietly skipping the mid-lease because there was no time
  • Turning down doors because you cannot cover the ones you have

What arrives

  • Inspections that happen on the tenant's schedule, not on yours
  • A documented starting condition for every unit you manage
  • A short list of findings instead of a folder of photographs
  • Deductions that come with the moment in the video they came from
  • Mid-lease coverage on every door, because it stopped costing anything to run
  • Room to say yes to the next hundred units