No. DoorLoop AI Inspections is a guided photo workflow, and video appears nowhere in its inspection documentation. Video files up to 50MB can be attached elsewhere in DoorLoop, just not captured inside an inspection.
- Video in inspections
- Not documented
- Video as a file upload
- Yes, 50MB cap
- Who inspects
- Assigned team user
- Photo requirements
- Optional or mandatory, per condition
- Inspections in the Open API
- No resource
- What the AI does
- Layouts, prompts, reports
What DoorLoop AI Inspections actually is
DoorLoop is a mid-market property management platform for long-term rentals, and unlike most of its peers it did not wait for an inspection vendor to fill the gap. According to DoorLoop's launch announcement distributed by PR Newswire (prnewswire.com), the company introduced AI Inspections from Miami on February 10, 2026, describing a tool that uses guided multi-photo capture and instant report generation to automatically structure, interpret, and compile the entire inspection from first photo to finalized documentation.
Founder and CEO Ori Tamuz framed the goal as operational rather than forensic: Processes like inspections that once required significant time can now be completed more quickly, with information that is organized and easier to act on.
According to DoorLoop's published help documentation (doorloop.com), the feature is part of the DoorLoop AI Assistant package and is available to our Pro and Premium tiers as a paid add-on,
with one free trial inspection available before upgrading. It is described throughout as a mobile-first, AI-enhanced workflow.
The word that never appears in any of it, across the overview, the setup guide, the capture guide, the review guide, the templates guide or the release notes, is video.
The workflow itself is well documented, which is more than can be said for a lot of this category. Here is the shape of it, per DoorLoop's help documentation.
Select a lease, draft lease, unit or property. Choose the inspection type, which DoorLoop offers as Move In, Move Out or Routine, set a scheduled date, then choose who performs it. The documented instruction is to Choose a User from your team
or to click Assigned to Me.
The layout is the room-and-item checklist. Three routes: Quick Start, which auto-generates the list from the unit type and its recorded amenities; Upload PDF, where an existing paper checklist is converted into a usable layout; or reusing a previous layout. Since April 2026 layouts can be saved as reusable templates.
Item Documentation Rules default to optional and can be switched to mandatory per condition. DoorLoop's documentation is explicit about the enforcement: once items are set as mandatory, the inspector cannot move on until the requirements are met. That is the mechanism that makes photo proof compulsory rather than aspirational.
For each item the inspector marks four things: assess the condition, Take photos of the feature,
add any notes, and assign who is responsible for any damages. Real-time auto-save, guided navigation, and a completeness check that flags any area left partially inspected before you finish.
The closing overview counts areas inspected, items inspected, issues found and photos taken. From there, export a PDF, and create either one work order for the whole unit or individual work orders per item, with photos and notes attached to the handoff.
Two things stand out to anyone who has audited this category. First, the mandatory-documentation gate is a genuinely strong piece of design; plenty of larger platforms leave photo proof entirely to the honor system. Second, DoorLoop has shipped on this fast. The v9.2.28 release, dated April 28, 2026, added templates, direct PDF sharing with tenants and owners, inspections against properties, units and draft leases rather than active leases only, a free trial inspection for accounts without the AI package, and a rebuilt camera flow. A platform iterating that quickly on inspections is a platform that takes them seriously.
Where video lives in DoorLoop, and where it does not
The interesting finding is not that inspections are photo-based. It is that DoorLoop is a video-capable product whose inspection module is photo-based. Those are two different surfaces with two different answers, and conflating them is how people end up believing something is impossible when it is merely somewhere else.
AI Inspections module
Condition, photos, notes and damage responsibility per item. The 2026 camera rebuild is described by DoorLoop as a redesigned, camera-first inspection experience
that makes it faster to capture photos and document findings room by room.
General file storage
DoorLoop's supported-file-types documentation lists mp4, webm, avi, wmv, mpeg, m4v and mov under Video Formats. Files attach to leases, units, tasks and work orders, which is why the mobile app page promises you can Snap and upload photos, videos, or documents in seconds.
Tenant portal
The documented tenant feature set is paying rent, viewing payment history, uploading proof of insurance, submitting requests and reading announcements. Inspections are not among them, consistent with the inspector always being a team user.
Since April 2026 a finished inspection PDF can be shared directly with tenants and owners from DoorLoop.So a video walkthrough can live in a DoorLoop account today. It arrives as a file on a lease or a task rather than as evidence inside an inspection record, it has to stay under 50MB, and nothing in the product watches it. That is a perfectly reasonable place for a platform to draw the line, and it is the same line nearly every property management system draws. We found the identical pattern across the vacation rental stack in our audit of eight short-term rental platforms, and across the long-term rental stack in the property management video inspection audit this page belongs to.
The evidence trail
Every finding above comes from a page DoorLoop publishes. Here are the load-bearing quotes in one place, so you can judge the reading for yourself rather than take ours.
Designed as a mobile-first, AI-enhanced workflow, it empowers users to conduct thorough inspections in a fraction of the time, capturing photos, notes, and feature assessments with unprecedented ease and consistency.
The canonical statement of what gets captured. Three items: photos, notes, feature assessments.
A redesigned, camera-first inspection experience is now available, making it faster to capture photos and document findings room by room.
The most recent capture change, and the clearest signal of intent. When a team rebuilds its camera in 2026, whether video ships with it tells you what the module is for. Here it did not.
File sizes are limited 50MB total size under the general File section.
Published directly above a Video Formats list containing mp4, webm, avi, wmv, mpeg, m4v and mov. This is the one place in DoorLoop where video is explicitly a first-class citizen, and it is the file cabinet, not the inspection.
DoorLoop AI Inspections provides intelligent assistance through smart prompts for missing coverage, room recognition, and suggested layout cues to ensure your reports are professional and rock-solid.
DoorLoop's own description of the AI's job: coverage prompting, room recognition and layout suggestion. It is capture and reporting intelligence, and DoorLoop describes it as exactly that.
Walk a unit, capture photos, and let AI write the report. Move-ins, move-outs, and routine checks in a fraction of the time.
The one-line pitch to the person who will actually hold the phone. Capture photos, AI writes. Consistent with everything else, all the way down to the store listing.
What the Open API exposes
If you were planning to pull inspection media out of DoorLoop programmatically, the current answer is that you cannot, though the file layer is open. According to DoorLoop's published API reference (doorloop.com), the REST API covers the following resources as of August 2026.
The Files resource is the one that matters for condition media. It supports list, upload, retrieve, update, delete and download, requires a linked resource on every upload, returns a read-only download URL, and documents the same ceiling as the interface: Max file size 50MB.
Tasks are also fully addressable, which is the practical route for anything that needs to reach a maintenance workflow. Inspections, being newer than the public API surface, simply are not there yet. For a feature that shipped in February and was still gaining templates in April, that is unremarkable rather than a gap; API surface almost always trails the product.
The honest read on DoorLoop's position. Most platforms in this segment left inspections to a third-party vendor. DoorLoop built one, shipped it in a quarter, and has iterated on it twice since. Its bet is that inspection capture belongs inside the PMS next to the lease, the work order and the security deposit, and on the evidence of the release notes it is a bet the team is actually funding. The module standardizes what a technician records and turns findings into work orders without leaving the system. That is a real problem solved.
What it does not attempt, and does not claim to attempt, is judging condition. Nothing in DoorLoop's documentation describes comparing a move-out capture against that unit's move-in baseline, or surfacing damage the inspector did not already mark. The inspector still decides what is damage, what is wear and what is worth photographing. That is the same division of labor across the entire long-term rental inspection category, and it is where a review layer belongs.
Where RapidEye fits
DoorLoop standardizes the capture. RapidEye reviews it
RapidEye is AI inspection intelligence for long-term rental operators, and it works alongside a DoorLoop-run portfolio rather than replacing anything in it. Your tenant or your technician records a walkthrough on a phone. RapidEye reviews the footage against that unit's own move-in baseline and reports what changed: damage separated from normal wear, with the timestamped evidence attached to every finding. The inspection your team was going to run still runs. What comes back is a result instead of a submission to read.
That pairing keeps DoorLoop doing what it is good at. The lease, the work order, the deposit accounting and the tenant relationship stay where they are. What gets added is the judgment step nobody in this category currently automates, which is also the step that scales linearly with door count and quietly caps how many units one operations person can carry. More on the underlying question in AI damage detection for long-term rentals.
Quick FAQ
Does DoorLoop AI Inspections record video?
No. Video appears nowhere in DoorLoop's inspection documentation. The documented capture per item is condition, photos, notes and damage responsibility, and the redesigned camera flow shipped in 2026 is described by DoorLoop as a camera-first experience for capturing photos room by room.
Can you upload a video file to DoorLoop at all?
Yes, through the general file system rather than the inspection module. DoorLoop lists mp4, webm, avi, wmv, mpeg, m4v and mov among its supported formats, with file sizes limited to 50MB under the general File section, and it recommends keeping photo uploads under 5MB at the unit and property level.
Can tenants perform inspections in DoorLoop?
Not in the documented flow. Inspection setup asks you to choose a user from your team, or to assign the inspection to yourself, and the tenant portal feature set covers rent payment, payment history, proof of insurance, requests and announcements. Since April 2026 a completed inspection PDF can be shared directly with tenants and owners from DoorLoop.
Does the DoorLoop API expose inspections?
Not as of August 2026. The public API reference lists accounts, users, properties, units, leases, tenants, payments, charges, credits, portfolios, tasks, owners, vendors, expenses, vendor bills, vendor credits, reports, communications, notes and files. There is no inspections resource. Files are addressable, with a documented maximum file size of 50MB per upload.
What tier is DoorLoop AI Inspections on?
DoorLoop's help documentation states that AI Inspections is available to its Pro and Premium tiers as a paid add-on, as part of the AI Assistant package, with one free trial inspection available before upgrading.
Sources
Sources are named at the publisher level with their root domain, rather than linked or titled; every claim above is verifiable at the named source. All pages were fetched first-hand on August 10, 2026.
- DoorLoop inspection help documentation, supported file types reference, product feature pages, release notes and Open API reference, DoorLoop, 2026 doorloop.com
- DoorLoop's AI Inspections launch announcement, distributed via PR Newswire, 2026 prnewswire.com
- DoorLoop mobile app store listing, Apple App Store, 2026 apple.com