Why LQA Scores Drop Between Assessments

This page is for general managers and quality managers who have an LQA report and a lower score than last time. If you are new to LQA, read what an LQA audit is first. All facts about LQA on this page come from LQA (lqagroup.com).

The gap between two assessments

LQA says the frequency of assessments depends on your goals. It recommends a minimum of two each year. At two visits a year, about six months go by between them. An assessment usually takes one to three nights. The assessor stays as a regular guest, and no staff member knows who the assessor is.

So the score is a record of one short stay. It does not record the months before the stay. A room can be correct at one visit and worn at the next. The report shows the change only when the assessor comes back.

What the LQA report shows about a drop

LQA delivers a digital report with different views. Four of them help you find why a score fell. The table shows each view and what LQA says it contains.

LQA also says its myLQA app shows the specific standards that influenced your score. Use that view to go from a department to the exact standard.

Which standards depend on room condition

LQA has more than 1,000 standards. It sorts them by department, and it also sorts them by performance criterion. Two criteria are about the physical room. Product has up to 180 standards for the physical environment, such as wall surfaces and clean windows. Cleanliness has up to 69 standards, such as furniture with no stains and TV controls that are clean and work.

By department, LQA lists 117 housekeeping standards and 109 product standards. Room condition is not the only cause of a drop. Service and emotional intelligence standards also move the score. But a room can change slowly between visits. A slow change is easy to miss when you see the room each day.

How to find the cause in your report

Do these steps after each new LQA report. They use only the views that LQA describes.

1. Open the departments overview.Write down each department with a drop since the last assessment.
2. Open the top missed standards on the dashboard.Mark each standard that is about room condition, such as stains, marks, damage or items that do not work.
3. Open the standards deepdive for those areas.Read the written feedback and comments for each unmet standard.
4. Look at the photos in the visual media view.Go to the same room. Compare the photo with the room today.
5. Check the same standards in other rooms.The report shows the rooms that the assessor saw. The same fault can be in rooms that the assessor did not see.
6. Make an action plan or a self-assessment.LQA offers both. It calls self-assessments regular mini-audits with LQA standards.

See a drop before the next assessment

LQA says its self-assessments and action plans help a hotel stay ready between formal assessments. Use them. But a self-assessment is still a sample, and a person must do it. It sees the rooms that it checks on that day.

RapidEye is AI inspection intelligence for physical spaces. Your housekeeping team already takes room photos. You send those photos to RapidEye, and RapidEye's AI platform analyzes them. RapidEye compares each room with its own history. When a room changes, you get a finding: a new stain, new damage, a missing item or missed cleaning. So a drop in room condition shows in your rooms first, months before it shows in your next LQA report.

To see how hotels use this in daily work, read how hotels use AI in housekeeping. For LQA next to other hotel audits, read how hotel brand audits work.

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