Yes. HappyCo supports video inspections. The Happy Property Maintenance app records video directly onto an inspection item, alongside photos, and HappyCo documents the capability precisely: video capture is available from mobile release 2.16.0 onward on inspections and 2.17.0 onward on work orders, it is switched on per account from an admin Release Updates toggle, and every recording is capped at one minute. Video syncs to the cloud, clears off the device, and plays back on mobile, in HappyCo Manage on the web, and as a link inside the generated report PDF. The one place video does not appear is the resident side: HappyCo's resident and guest inspections run in the resident's own browser and are documented as ratings, notes and photos with a timestamped signature.
What HappyCo is built to be, and why the media spec follows from it
HappyCo is the operations layer that sits above the property management system in enterprise multifamily. It is not an inspection app that grew sideways; inspections are one pillar of a maintenance operations platform.
According to HappyCo's published platform pages (happy.co), the product spans maintenance operations, maintenance services including after-hours call handling, asset management, and asset evaluation for due diligence and lease file audits. Inspections are the capture surface feeding all of it. That framing matters for the media question: every media capability HappyCo ships is designed to make a technician's on-site walkthrough faster and the resulting record defensible, and the constraints on that media follow from onsite reality rather than from a spec sheet written in a vacuum.
HappyCo's own pricing page (happy.co) states the commercial shape plainly: "transparent per-unit, per-month rates and a 500-unit minimum to get started." That minimum is the clearest signal of who the product is for. HappyCo is aimed at portfolios where inspections are a standing operational program, not a handful of move-outs a month, and the media design reflects a platform optimizing for thousands of technician-hours in the field.
The video spec, exactly as HappyCo documents it
Most platforms in this category leave media capability undocumented and force you to infer it from release notes or screenshots. HappyCo does the opposite. According to HappyCo's published help center documentation (support.happy.co), video is a first-class, versioned, separately toggled feature with its own written limits and its own FAQ. Here is the release ledger.
The single most quotable line in the documentation is the capability statement itself. According to HappyCo's help center (support.happy.co):
HPMA supports video capture on inspections and on work orders. You can record up to a minute of video on either, ideal for capturing motion, sound, and context that a photo can't show, like a leak, a running HVAC unit, or a door that won't close cleanly.
That is a purpose-built feature with a stated use case: motion, sound and context. HappyCo is not treating video as a checkbox. It is treating it as the right tool for a specific class of finding.
The cap keeps file sizes manageable and uploads reliable on site Wi-Fi. If you need more, record a second clip on the same item.
The one-minute limit is an explicit engineering trade, published rather than hidden. Anyone who has watched a technician fight a property's Wi-Fi in a basement mechanical room will recognize the reasoning.
Once your device syncs to HappyCo, the video uploads to the cloud and is then cleared from your device storage automatically. Playback continues to work because the video is streamed from the cloud copy.
A thoughtful detail for shared field devices. Video is the heaviest thing an inspection app asks a phone to carry, and HappyCo clears it rather than letting a shared tablet fill up mid-shift. Recording also works fully offline; clips sync when the device reconnects.
Two documented boundaries are worth knowing before you design a workflow around it. HappyCo lists reordering video attachments as not yet supported, and notes that capturing a still photo mid-recording works on work orders but is not yet available on inspections. HappyCo also renames video files on upload to give them unique IDs, so the documentation advises locating a clip by its inspection or work-order context rather than by file name.
Two lanes: the technician's app and the resident's browser
The most important structural fact about HappyCo's condition media is that it runs on two different surfaces with two different capability sets, and the split is deliberate.
Happy Property Maintenance app
Performed by staff
- Video up to one minute per clip, on any item
- Photos, described in the app documentation as "as many photos as is required"
- Notes, typed, voice-to-text, or reusable saved phrases
- Ratings per item, with hold-to-rate across a section
- Photo annotation, text and drawing on an image
- Offline capture with action-based sync
Resident and guest inspections
Performed by the resident
- Runs in the browser from an emailed link, no app install
- Photos via a camera icon on any item
- Notes field for commentary
- Ratings from manager-configured rating sets
- Timestamped digital signature on submit
- Video not documented on this surface
According to HappyCo's own account of its resident inspections release (happy.co), the resident flow was designed around unit access: "residents simply receive an email that takes them straight into the inspection through their web browser. From there, a simple camera icon allows residents to photograph any items needing attention. A notes field gives them the chance to elaborate." HappyCo describes these inspections as built to hold up in litigation, "by requiring residents to digitally sign, and ensuring that those digital signatures are time-stamped and attached to unit-specific reports."
That resident lane is still live in the current product, not a legacy artifact. HappyCo's current report workflow documentation (support.happy.co) includes a template setting labeled "Require Signature (Guest Inspection Only)," described as visible only "if your account includes resident/guest inspections," with the helper text "Recipient must add a signature to submit inspection." Managers can also mark items Required, so a resident cannot submit until that item is rated and documented in the specified way.
Two adjacent features round out the remote picture, and they are easy to confuse with recorded video. HappyCo's pricing page (happy.co) describes them together: "Guest Inspections enables you to appoint a remote inspector, including residents or vendors, to inspect on your behalf. Or join a Virtual or Live Inspections session to capture high-resolution photos and ratings." Live Inspections is a real-time session: a remote guest inspector joins in a desktop browser and, per HappyCo's help center, can "hear them and view the video feed from their mobile device" once the on-site operator joins. That is live streaming video for a synchronous walkthrough, distinct from a recorded clip stored as evidence on an item. Both are useful; they answer different questions.
Staff run the app, so staff get the heavier capture tools. Residents get a link that opens in whatever browser they already have, and a browser form on an unknown phone over an unknown connection is the least forgiving place to put a video upload. Photo-plus-signature is the conservative, high-completion-rate choice for that surface. It is the same conclusion nearly every platform in this category has reached, and it is defensible on its own terms.
Photos, storage, export, and the integration surface
HappyCo's photo story has a clean before-and-after that is worth knowing if you are reading older documentation. The legacy Inspections app carried a hard cap, stated as sixteen photos per item, with the workaround being to add extra items to a section. That app was retired on June 30, 2025, per HappyCo's migration documentation (support.happy.co), and the feature-parity table published with that retirement lists "Unlimited photos on inspections" as one of the new app's gains over it, alongside camera zoom, standard aspect ratio photos, image annotation and action-based sync. Current app documentation describes the camera as letting you "take as many photos as is required." If you find a sixteen-photo limit quoted anywhere, it refers to software HappyCo has already sunset.
| Capability | Status | What HappyCo documents |
|---|---|---|
| Video on inspection items | Yes | One minute per clip, from mobile release 2.16.0, enabled by an account-level Release Updates toggle. |
| Video on work orders | Yes | From release 2.17.0, in comments, resident messages and photos. Independent toggle from inspections video. |
| Video from camera roll | Yes | Upload an existing clip while in video mode on an inspection; add photo or video on a work order. |
| Offline capture | Yes | Photo and video recording work fully offline; both sync on reconnect. |
| Video in the report PDF | As a link | Each video appears as a link in the PDF that opens in a browser. If the report is printed, the link prints as text. |
| Photos per item | Unlimited | Unlimited in the current app; the retired legacy app capped items at sixteen photos. |
| Photo export to device | Item by item | Save to camera roll from release 2.18.0, behind its own toggle. Bulk download across items not in that release. |
| Resident-recorded video | Not documented | Resident and guest inspections are documented as ratings, notes and photo upload in the browser. |
| Reordering video attachments | Not yet | Listed by HappyCo under what is not yet supported; adding and removing only. |
Getting data out
HappyCo publishes a genuinely open integration surface, which is unusual at this end of the market. According to HappyCo's API documentation (support.happy.co), the company "provides an open GraphQL API that gives you programmatic access to your HappyCo data," letting a team "query properties, units, inspections, work orders, and more," push records back, and "subscribe to webhooks" for events "such as a new inspection being created or a work order being updated." HappyCo states plainly that API access is included at no additional cost, for customers and plugin partners alike, and runs an interactive schema explorer on its public developer portal (developer.happy.co).
Alongside the API sit two other rails. The Plugin Marketplace is HappyCo's certified-integration path, where a software provider is set up by HappyCo and the customer subscribes to the plugin; HappyCo recommends this over a provider using the customer API directly, on the grounds that plugin credentials are "scoped specifically to their Plugin and only to customers who subscribe." And HappyCo is extending into agent-readable access: its published documentation describes a HappyCo Connector for Claude covering work order data first, with "Project data and Inspection data" and individual record lookup named as additions coming later in 2026.
On retention, HappyCo's pricing page states that customer data is stored for 90 days past an expiration date, after which a customer can download it or work with HappyCo's Pro Services team to export it.
What HappyCo's AI does with the media, and what it leaves open
HappyCo has shipped real AI into the inspection walkthrough, and it is worth being precise about what it targets. According to HappyCo's published product pages (happy.co), Voice AI Inspections is aimed at the data-handling layer: as technicians "walk and talk," the assistant "automatically applies ratings, generates notes from spoken instructions, and uses computer vision to label and organize photos to the correct inspection items on the fly," working across multiple languages with real-time English conversion. HappyCo describes the result as "80% of manual data handling, handled by AI."
Its Camera-First Inspections mode points the same way. HappyCo describes it as reimagining "how inspections start, through the camera, not the form," letting a team "move naturally through a space, capturing photos, adding notes, and documenting condition in the moment."
Both are capture intelligence, and both are good at what they aim at: getting a clean, structured, well-organized record out of a walkthrough with far less tapping. What HappyCo does not publish is a feature that forms a judgment about the media after capture. Nothing in its documentation describes comparing a unit's move-out state against that same unit's own move-in baseline and reporting what changed. That is not a gap in HappyCo so much as a description of where the platform's ambition sits: HappyCo is building the fastest, most complete, most defensible record of what a human saw. Deciding what that record means, at portfolio scale, is a separate job.
That separation is the pattern across this whole vertical. Our audit of which property management and inspection platforms support video found the same shape at nearly every platform: capture is solved, review is not. HappyCo happens to have the strongest capture spec of the group.
HappyCo captures the record. RapidEye reads it
RapidEye is AI inspection intelligence for long-term rentals, and it works alongside a HappyCo-run operation rather than against it. A resident or a technician records a walkthrough on their phone. RapidEye reviews that footage against the unit's own move-in baseline and reports what changed: damage separated from normal wear, each finding carrying timestamped evidence. Your team opens a result rather than a submission.
For a portfolio already standardized on HappyCo, that pairing is additive on both sides. HappyCo keeps doing what it is unusually good at, which is putting a fast, structured, litigation-ready capture tool in a technician's hand and wiring the findings into work orders and the PMS. RapidEye takes the review burden that grows linearly with door count and removes it. Nobody has to watch every walkthrough for the walkthroughs to be worth collecting.
Book a demoQuick FAQ
Does HappyCo support video inspections?
Yes. HappyCo's Happy Property Maintenance app supports video capture on inspection items and on work orders. HappyCo's help center documents the capability as available from mobile release 2.16.0 onward for inspections and 2.17.0 onward for work orders, and states that recordings are capped at one minute per clip.
How long can a HappyCo inspection video be?
One minute. HappyCo's documentation states recordings are capped at one minute on both inspections and work orders, and that the cap exists to keep file sizes manageable and uploads reliable on site Wi-Fi. To document more, a team records a second clip on the same item.
Can residents record video in a HappyCo resident inspection?
No. Resident and guest inspections run in the resident's web browser from an emailed link, and HappyCo documents that flow as ratings, notes and photo upload with a timestamped digital signature. Video capture is documented in the staff mobile app, not the resident browser form. See what tenant-guided inspections are for how the resident-performed model works generally.
Where is HappyCo inspection video stored and how do you get it out?
Video uploads to HappyCo on sync and is then cleared from the device automatically, with playback streaming from the cloud copy. It can be viewed in the mobile app, in HappyCo Manage on the web, and as a link inside the generated inspection report PDF. HappyCo also provides every customer a free GraphQL API with queries, mutations and webhooks for programmatic access.
Does HappyCo analyze inspection photos or video for damage?
HappyCo's documented AI in inspections is capture assistance. Its Voice AI applies ratings and generates notes from spoken description, and uses computer vision to label and organize photos to the correct inspection items. HappyCo does not publish a feature that judges condition or compares a unit against its own earlier baseline. That is the layer AI damage detection for long-term rentals covers.
Sources
Sources are named at the publisher level with their root domain, rather than linked or titled; every figure is verifiable at the named source. All HappyCo claims on this page were checked against HappyCo's own live documentation on August 10, 2026.
- HappyCo published help center documentation on inspection video capture, mobile camera, photo handling, report workflow, guest inspections, app migration and the HappyCo API, 2026 support.happy.co
- HappyCo product, pricing, integrations and feature-media pages, including its resident inspections announcement, 2026 happy.co
- HappyCo public API portal and interactive GraphQL schema explorer, 2026 developer.happy.co