Cleaner Verification

Checked off is not the same as done

The industry's standard fix for this gap is photo proof: make the cleaner photograph every completed task. It works, sort of, and it costs exactly what you would expect. The cleaner's turnover grows by a phone-out-phone-away cycle per line item, the photos pile up in a queue nobody has time to review, and the incentive to point the camera generously is obvious to everyone involved. We wrote a whole guide on how task photos get gamed, and the honest summary is that proof-of-work photography taxes your best cleaners to catch your worst ones.

We think that whole trade is unnecessary, because the evidence already exists. RapidEye cleaners end every turnover with a video walkthrough, and a walkthrough that covers the unit has, by definition, already filmed the trash can, the beds, and the towel bar. The video saw everything. The only missing piece was checking the list against it fast enough to matter.

Verified while they are still in the unit

Here is the loop as the cleaner experiences it. They walk the unit recording as usual, ticking checklist items as they go. Within seconds of each tick, RapidEye has looked at the moments of video around it and reached a verdict. Items that are visibly done pass silently; the cleaner never hears about them. An item that is visibly not done triggers a nudge on their screen with the exact frame we saw, while the fix is a ten-second detour instead of tomorrow's drive across town.

When the cleaner taps Finish, the walkthrough saves and every remaining verdict resolves on one continuous checklist, verdicts ticking in live, so the results screen is never a surprise. Anything flagged gets a guided re-record: point the camera at the fixed item, done. And if the flag is wrong or the item does not apply, the cleaner overrides it in one tap: the item is not present in this unit, the camera missed it, or their own reason. Overrides are not buried. They are logged and shown to the manager as exactly what they are, context.

The rules we refused to break

A feature that grades people while they work is easy to build badly. We held three lines through every design argument:

• Never block the cleaner

  If verification is slow or unsure, the item passes silently. RapidEye never traps someone at the door waiting on a spinner.

• Precision over recall

  We only interrupt when the video clearly shows a miss. When we cannot tell, we say nothing.

• Zero new work

  No extra photos, second app, or new upload. Verification uses the walkthrough already being recorded.

What managers see

Every inspection in the v2 dashboard now carries a verification record: eleven words that used to take a phone call. It opens with the number that matters, 14 of 16 verified, then accounts for every exception with its own chip: skipped items with the cleaner's reason, overridden items, anything we could not confirm. Expand a flagged row and you get the evidence frame and one sentence on what we saw, so "did the trash actually go out at Maple Street" is a ten-second lookup instead of a group text.

Over time that record becomes something no checklist export ever was: a portfolio-wide answer to which properties, which templates, and which line items actually get done, verified against video rather than self-reported. That data flows into the same operational KPIs we already track, and it is the foundation the analytics work this month is built on.

Rolling out now

Cleaner Verification is rolling out to RapidEye customers now, per company and off by default, because a feature that talks to your cleaners mid-shift should arrive on your schedule, not ours. It works with the checklists you already run. If you are a RapidEye customer, ask us to switch it on. If you are not, the button below is the fastest path to seeing it on your own properties.