The short version
The largest company dedicated specifically to hotel housekeeping in the United States is Hospitality Staffing Solutions (HSS), a KBS company, which calls itself the largest national staffing company specializing in hospitality and reports more than 12,000 employees serving over 1,000 hotels, resorts, and casinos. MasterCorp, founded in 1973, is the largest resort-housekeeping specialist in North America.
Beyond the specialists, hotel cleaning is a small slice of a much larger outsourced facilities-services industry. The eight diversified facilities and catering companies in this reference, which count hotels among the sectors they serve, together employ more than 1.8 million people worldwide. The largest is Compass Group, with roughly 42 billion dollars in fiscal 2024 revenue and 580,000 employees.
This reference is organized into two groups because they are genuinely different businesses. Dedicated hospitality-housekeeping specialists are companies whose core business is staffing and cleaning hotels, resorts, and casinos; they are ranked and profiled by their disclosed operational scale. Diversified facilities-services and catering giants deliver housekeeping as one line inside broad integrated contracts across many sectors; they are ranked by total company revenue, because none of them break out hotel housekeeping as a separate reported figure.
Every number is the most recent publicly reported figure from the company itself or its regulatory filings, cited inline and listed at the end. Revenue is shown in each company's reporting currency with an approximate US-dollar equivalent for ranking. As-of date: July 2026. Where a figure is "not disclosed," the company does not publish it and we do not estimate.
The dedicated hotel-housekeeping specialists
These are the firms a hotel or resort calls when it wants to hand off room attendants, houseperson crews, laundry, and public-area cleaning to an outside partner. Housekeeping is not a side line for them; it is the entire company. This is the group most people mean when they search for "hotel housekeeping companies."
According to HSS, the company is "the largest national staffing company specializing in hospitality," with more than 12,000 employees serving hotels, resorts, and casinos, including more Four- and Five-Diamond properties than any other hospitality services provider. When KBS acquired HSS on January 13, 2020, HSS was serving more than 1,000 properties across 75 markets in 38 states and Puerto Rico. Its parent, KBS, describes itself as the largest privately held facility services provider in North America.
According to MasterCorp, the company is the industry leader in resort housekeeping, providing services to well over 200 property owner associations across the United States and trademarked as "the Hospitality Service Leader." It won its first hospitality contract at the Fairfield Glade resort in 1981 and passed one million housekeeping cleans as a milestone by 2010. MasterCorp does not publicly disclose a total employee count; like most housekeeping contractors, its headcount swings with seasonal resort demand.
According to Hotel Cleaning Services, the firm was founded in 1983 by John Knoepker and has spent more than four decades providing contract and seasonal housekeeping staffing, hotel-management support, and environmental services for top hotel and resort brands both locally in Phoenix and nationwide. It positions itself as Phoenix's leader in hotel cleaning and hospitality staffing.
A few names that surface in searches are worth separating out. GDI Integrated Facility Services and HHS both run dedicated hospitality divisions and do staff hotel housekeeping, but each is a diversified support-services company at heart, so they sit in the revenue-ranked table below. Prism Hotels & Resorts, by contrast, is a hotel management and investment company, not a housekeeping contractor, and is excluded here.
The diversified facilities-services and catering giants
These companies dwarf the specialists in revenue, but hotel housekeeping is only one thread in a portfolio that spans corporate offices, hospitals, schools, airports, and stadium catering. They deliver housekeeping as part of integrated facilities-management or support-services contracts. The table ranks them by total company revenue; none isolate hotel housekeeping as a reported line, so treat total revenue and headcount as a measure of overall scale, not hotel-specific volume.
| # | Company | Revenue (latest FY) | Employees | Base |
|---|---|---|---|---|
| 1 | Compass GroupContract catering & support services | $42.2BFY2024 | 580,000 | United Kingdom |
| 2 | SodexoFood services & facilities management | €23.8BFY2024 (~$24.9B) | 423,000 | France |
| 3 | AramarkFood & support services (FSS) | $17.4BFY2024 | 266,680 | United States |
| 4 | ISS A/SGlobal workplace & facility services | DKK 83.8B2024 (~$12B) | 325,000+ | Denmark |
| 5 | ABM IndustriesJanitorial & facility solutions | $8.4BFY2024 | 100,000+ | United States |
| 6 | Mitie GroupUK facilities transformation | £4.44BFY2024 (~$5.6B) | 84,000 | United Kingdom |
| 7 | HHSSupport services w/ hospitality division | ~$2.1B2026 est. | 18,000+ | United States |
| 8 | GDI Integrated Facility ServicesJanitorial & hotel support services | C$2.56B2024 (~$1.9B) | 24,000+ | Canada |
The scale is worth sitting with. According to Facilities Dive's FY2024 roundup, Compass Group reported roughly $42.2 billion in revenue and 580,000 employees, with food services making up about 86 percent of the group. According to Sodexo's Fiscal 2024 results, the group generated €23.8 billion across 45 countries, and separate reporting puts its workforce at about 423,000. According to Aramark's FY2024 Form 10-K, the company employed approximately 266,680 people as of September 27, 2024, and roughly a quarter of its $17.4 billion in revenue came from facilities rather than food.
The European facilities pure-play is ISS A/S, which reported DKK 83.8 billion in 2024 revenue (roughly $12 billion) and more than 325,000 employees servicing offices, factories, airports, hospitals, and hotels. In the United States, ABM Industries reported $8.4 billion in FY2024 revenue with janitorial its single largest service line, and in the UK, Mitie Group reported £4.44 billion for the year ended March 31, 2024, with about 84,000 employees. Rounding out the group, HHS (founded in 1975 as Hospital Housekeeping Systems) reports more than 18,000 team members across healthcare, hospitality, and other sectors, and GDI Integrated Facility Services reported C$2.56 billion in 2024 revenue and runs a dedicated hotel-housekeeping service line across North America.
Outsourcing housekeeping raises one question: who checks the work?
The through-line across both groups is the same operational trade-off. When a hotel hands housekeeping to a third-party vendor deploying thousands of rotating, often seasonal workers, it gains flexibility and sheds a hiring headache, but it loses a direct line of sight into whether each individual room actually met standard before the next guest walked in. The contract specifies a service level; verifying that the service level was hit, room by room, is a separate problem.
That verification gap is exactly where documentation and AI-assisted inspection come in. Photos or a short video walkthrough of each finished room create a record, and automated AI room-inspection software can compare that record against a clean baseline to flag a missed spill, a damaged fixture, or an unmade detail before it becomes a guest complaint. For operators running outsourced housekeeping at scale, it turns "we trust the vendor" into "we can show the vendor hit the standard." RapidEye builds that layer for hotel and vacation-rental operators; it is the accountability half of the outsourced-housekeeping equation.
Quick FAQ
What is the largest hotel housekeeping company?
The largest company dedicated specifically to hotel housekeeping in the United States is Hospitality Staffing Solutions (HSS), a KBS company, which describes itself as the largest national staffing company specializing in hospitality and reports more than 12,000 employees serving hotels, resorts, and casinos. When it was acquired by KBS in January 2020, HSS was serving more than 1,000 properties across 75 markets in 38 states and Puerto Rico. Among diversified facilities-services and catering giants that count hotels as one of many verticals, Compass Group is the largest overall, reporting roughly $42.2 billion in fiscal 2024 revenue and 580,000 employees.
Do hotels outsource their housekeeping?
Many do. Large branded hotels, resorts, and casinos that face seasonal demand swings and chronic labor shortages frequently outsource all or part of their housekeeping. Specialists such as HSS, MasterCorp, and Hotel Cleaning Services supply trained room attendants, houseperson, and laundry crews on contract, while diversified giants such as Sodexo, ISS, and Aramark deliver housekeeping inside broader integrated facilities-management contracts. Smaller and independent hotels are more likely to keep housekeeping in-house.
Who owns Hospitality Staffing Solutions (HSS)?
HSS is owned by KBS (Kellermeyer Bergensons Services), which acquired it on January 13, 2020. Founded in 1990, HSS was described at the time as the market leader in hospitality services. KBS describes itself as the largest privately held facility services provider in North America, and HSS continues to operate under its own brand as a KBS company.
How big is the outsourced facilities-services industry that serves hotels?
Very large. The eight diversified facilities-services and catering companies profiled here, which count hotels among the sectors they serve, together employ more than 1.8 million people worldwide. Compass Group alone reports 580,000 employees, Sodexo 423,000, ISS more than 325,000, and Aramark roughly 267,000. Hotel-room housekeeping is only a portion of that activity, and none of these companies break out hotel housekeeping as a separate reported revenue line.
Cite this page
Sources
- Hospitality Staffing Solutions, "Your hospitality staffing agency" (company site, accessed 2026)https://www.hssstaffing.com/
- KBS, "KBS Announces the Acquisition of Hospitality Staffing Solutions" (2020)https://www.kbs-services.com/insights/kbs-announces-the-acquisition-of-hospitality-staffing-solutions/
- MasterCorp, "About Us" (company site, accessed 2026)https://www.mastercorp.com/about-us/
- Hotel Cleaning Services, "Hospitality Staffing" (company site, accessed 2026)https://hotelcleaningservices.com/
- Facilities Dive, "Compass Group, Aramark, Sodexo boost revenue, tech in FY24" (2024)https://www.facilitiesdive.com/news/compass-group-aramark-sodexo-boost-revenue-tech-in-fy24/734292/
- Sodexo, "Sodexo: strong financial delivery in Fiscal 2024" (2024)https://www.sodexo.com/news/newsroom/2024/fiscal-2024-results
- Aramark, "Form 10-K, Fiscal Year 2024" (U.S. SEC EDGAR)https://www.sec.gov/Archives/edgar/data/1584509/000158450924000212/cik0-20240927.htm
- ISS A/S, "Annual Report 2024" (2025)https://www.issworld.com/insights/news-and-press/annual-report-2024
- ABM Industries, "ABM Reports Fourth Quarter and Full Fiscal 2024 Results" (2024)https://investor.abm.com/news-releases/news-release-details/abm-reports-fourth-quarter-and-full-fiscal-2024-results-and
- Mitie Group plc, "Full year results for the year ended 31 March 2024" (2024)https://www.mitie.com/wp-content/uploads/2024/06/Mitie-FY24-Results-Statement.pdf
- HHS, "Build a Better Experience" (company site, accessed 2026)https://www.hhs1.com/
- GDI Integrated Facility Services, "Financial Results for the Year Ended December 31, 2024" (2025)https://www.newswire.ca/news-releases/gdi-integrated-facility-services-inc-releases-its-financial-results-for-the-fourth-quarter-and-the-year-ended-december-31-2024-806498513.html

